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Firefly

Provincia de Alajuela, Río Segundo, Costa Rica
+506 2443 4645
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a-c batt (12/12/2019)
One Star is actually very good for these guys. Rented many cars in CR. You always have to read the fine print when you book and ensure they honor it when you pick the car up. Most will actually honor their quotes if you print it out and remember to bring it with you at pick up. These guys did not honor the quoted daily price for the mandatory Liability insurance. Even when I pulled out the printed quote i got from their own website's booking confirmation email (not Expedia or third party). I have encountered many who play games but play nice when you call their bluff. These guys did not play nice and in the end charged me 25% more than I should have paid on the total. (Their email support addresses (x2) which were provided on the invoice, kick back...not in service) AND while the firefly 800 number connects to Hertz which then made me call back 3 times.... because the invoice was not in the "System" yet...Then finally when they realized I WOULD continue to follow up on the billing error....the Hertz people told me they dondt handle billing concerns for Firefly.... even though they admit they own the brand. they said...I have to contact firefly directly. Here's the catch ...ther is no contact info that actually works to connect to Firefly, SCAM...SCAM ...SCAM! The only Sign on the building was HERTZ..Shame on you Hertz
Alex Mac Levine (03/20/2018)
Total scam. Same as Hertz. Read the reviews!!This is not real Hertz!!!!
Rodrigo zatarain (01/25/2019)
DO NOT CONTRACT WITH THEM! TIMERS! An authentic vergueza. They force you to sign blank vouchers. I had a reservation and they forced me to take all the insurances that were optional under threat of charging my reservation and not giving me the car. When I have placed a claim to customer service, they drop it saying that I hire it because I wanted ... from a $ 150 reserve, I had to pay 450 USD.
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