Westpac Branch Runaway Bay

The absolute worst bank on the Gold Coast. To say I’m disappointed would be an extreme understatement.. I had lodged a mortgage discharge with this branch 3 weeks ago, and my home was due to settle 3 weeks later.. 2 days before settlement I call the Westpac customer service line to get an update on the settlement time and they inform me that the runaway branch NEVER submitted my mortgage discharge! I am now most likely getting penalised due to their absolute negligence. The lender with whom I submitted the discharge, I called and he told me “calm down, the settlement time will be finalisedn2 days before settlement” yet the Westpac service team told me it was never submitted and now needs to be escalated and that what he said was false! I’ve tried to call the branch this morning 12 times, left a voicemail also saying it’s urgent, and I get no response and they don’t answer! Just shut down honestly, a ridiculous excuse for a branch, where customers need to tell them how to do their job!

These days, it's like, visit the Branch about once a year. Most everything one needs to do can be accomplished online. However when it is necessary to go in, it's great to be able to receive friendly, helpful and expert assistance. And that's what we received at Westpac's Runaway Bay branch this week. Thankyou Westpac.

Friendly staff..fast service..I am costumer so many years..nI fully reccomend...

Great branch always help me with my needs, good staff and excellent service.

Use the ATM all good