Westpac Branch Pacific Fair

I have attended this branch multiple times over the years and consistently find the staff to be extremely helpful and professional. I would particularly like to mention the customer service of Kirsty. Pleasant, professional and genuine. Thank you for personalising my experience in such a refreshing way.

I was a little bit late for my appointment this morning so I rushed into the hall in hurry while there was another lady entering the gate at the same time,a man ,who was standing behind the service counter,rudely asked me to hold on with a perfectly straight face. I don’t think it’s polite ,respectful and professional to a customer as an receptionist especially face to a new one who visits their branch first time . I felt uncomfortable.nBy the way,the bank staff was nice.

I had called up earlier to ask if they could help. But I reached the bank 2 mins after 5pm. The bank staff came out right from inside, opened the door to me to be rude, said she had told me she will not open the door after 5 pm. She would rather just not open the door at all. I was not there to see her piled up frustrations.

Holly and Catriona at this branch were unbelievably helpful! What an asset for Westpac they are.

We always use WESTPAC for all our business.