ANZ Branch West Burleigh

No help whatsoever for my elderly grandfather that just wanted to lower his limit. He was told they were too busy to help him. Terrible customer service.

Good unhappy with climate b s

Requested and ordered a visa card on the 23rd July and was told it will be delivered between 5-7 business days. Today marks the 8th day and yet nothing, not a single phone call or text. I even had to go up front to the branch (again) and asked if any news or updates and they informed nothing has arrived yet but they will message. Its been over a week now and I cant really do anything without a card. Please don't make me chase after you for something that the company should already been doing, fast and efficient which clearly isnt the case here. I have been a loyal customer and ive never had an issue until now.

Gail was lovely and very helpful with what I needed to get done. She had a good knowledge of the product and what would be best for me

A lady who was at the teller section was very rude. I asked her to do something and She didn't hear so instead of saying pardon or sorry she just rudely pointed at her ear. It was very embarrassing and a very bad experience. Anz, you should look after your employees. They don't know how to treat people well. And that branch is located in Brisbane city.