Suncorp Bank

Branch staffs are not helpful and shift responsibility. Nobody is willing to understand the customer's actual need and concerns. Also the bank has made hidden arrangements between credit card and home loans which created issues for the customer. Enquiry sent to branch and credit card centre only gets meaningless response.

If I could give zero star to this branch I would. Terrible service by two Staff of Asian background - my parents always told me that they discriminate people of their similar ethnic background. They never willingly and friendly attend to my parents when they visited. Even they speak Mandarin they try to push them away by all sorts of excuses and not offer help. In the end my parents went to the Garden City branch where we met Thomas Zhang who kindly helped.

There is no Suncorp Bank at Sunny Park. Closed a long time ago.

Been here twice to get some money out as it out of the daily limited, very bad experience, the service is way too slow. But you can see the staff walking around but doing nothing. Never going to change i guess

Support Worker to three disability clients, two with mobility problems. Had to queue in a long line at Suncorp. Asked if it was possible for my clients to go to the front of the line but was told this couldn't happen. A kind lady at the front gave me her spot. If this is how you treat clients with a disability, in a time like this, I can't imagine how bad you treat your other clients.