Westpac Branch

Customer service great. Friendly and efficient.

I was very impressed with the 2 trainee girls on the main desk today who updated our new Mastercards. I worked with Bank SA for 32 years but was impressed with Westpac service today

Just called (as i live very rural) to ask why their fees for cashing foreign checks had increased by 300% in less than 3 months to "$100 PER CHECK", or where I could find out why and get more details. I spoke to a very rude staff member named "Imogen" who refused to answer any questions I had and said I had to come into the bank ask these questions, then hung up on me! Why would Westpac have a phone number to help their customers if they are only rude and demand they come ask in person anyway? Just called their head office and international banking helpline, who explained it is actually procedure to charge $50 per check. After a lot of on-hold music, Natalie from Customer relations did give me a fair outcome.

Helpful staff and easy to deal with even at peak periods. Some of the customers need to chill out though. We all have a job to do!

I was rang by my partner and asked to go back to the bank as he had put incorrect date on it[I was on Virginia road ] as I was the one that had dropped it off he was told I could change date and counter sign it as I was a signatury on account on arrival I gave them my license as was going to change date .I was then told I couldn't do that and I would have to take it back to coconut grove to get him to initial it. it was about 4.30 buy then .they then wouldn't give me the cheque back so I could pay on line until the had rang my partner to see if that was ok .I did suggest they ring our branch at Winnellie and they would verify that I could sign it would do that I suggest you don't want customers going to the branch as it is the most idiot system I ever have been to suggest I will pay this online in future or see real people in Palmerston NOT HAPPY JAN OUT OF 5 STARS -10