Commonwealth Bank Coomera Branch

Mikel Ramirez - was an OUTSTANDING Home Lending Manager! He helped us with our house and land mortgage! He was extremely responsive and helpful throughout the whole process! He always went over and above to communicate with us and to respond to any requests within the day! Couldn't recommend him more highly!!

The oldish blonde lady at the counter working last Tuesday was no help. We waited in line and went a little over time after close before we were seen. My partner asked if he could get verified and she was super rude from the get go. Pretty much shutting him down before he could finish his enquiry telling him she couldn’t help and seemed a little frustrated we were there. We advised her we were waiting in line before the branch closed and felt it was right that she assist us. To which she replied “we have to get you out of here before a certain time” this left us both super confused and frustrated as the lack of customer care and service this lady provided was beyond acceptable.nnReally hoping this was a one off and she doesn’t treat others like this!

The usual all too obvious insincere greeting apologizing for the delay. People in the queue falsely informed another teller would soon appear which didn’t occur. All too obvious smiles but disingenuous service. Why say something if not meant and upon reflection the team were quite rude especially the manager who considered herself far too important.

Always great customer service ud83dude03

Andrew is THE MAN - nothing is too much trouble for him and it brings the personal back into banking. You would go a long way to find better service in banking today. Very happy customer.