RACQ Townsville Office

After obtaining home & contents ins on line we went to the office on March 11 before the cooling off and asked for another quote.nTaylor dealt with it and cancelled the policy and started a new one much cheaper. She phoned RAA in Adelaide to make us gold members, looked up google maps of the house we are buying to see what % of the roof is covered by solar panels.nVery thorough and understanding explaining details of the policy. Remained calm and did not lose her train of thought when we were firing questions at her.nTaylor made the whole experience painless. We cannot thank her enough.

Enquired about a roadside assistance issue and Trainee Zaniah and Manager Jo were most welcoming and guided us through our business. They made us feel comfortable throughout and assisted us at every opportunity. I highly recommend this office and staff for all RACQ enquiries. Far superior service than ringing the 131905 and getting a City (Brisbane) person who doesn't understand regional issues and is no better informed than the local staff.

This wonderful young lady called Taylor dealt with us for a house insurance policy at Willows..She explained everything clearly and couldn't do enough to help us get our premium down.We were both from Adelaide, recently moved to Townsville purchasing a house.Never expected this type of service here, so I'm so glad we joined RACQ here and will now consider using them more in future.Outstanding young staff member a credit to the company.

I supposed i cant fault the Tsv office for the incompetence of the company as a whole. However, I'm not sure if its standard practice to misinform their new clients, or if who I spoke to was having a bad day. Overall, the staff are well mannered and presentable, but tuis only gets a business so far when they ultimately screw their customers over when a claim is needed.

Hopeless is the best description, does not recognise my membership number. no card provided, absolutely useless