ANZ Branch

Tried to deposit some coins today and the machine gave up on me and shut down. A staff member came over after I told them that the machine is broken and hasn't deposited the money into my account, and told me that we need to fill out a claim form. So we did this and I asked for a copy of the form I was told to sign and I received the comment that this is an internal document and I can't have a copy of it. When I asked how this can be an internal document when I had it in my hands on when I signed it, he became snippy and told me that I can't have a copy. So I asked how can I prove that the machine has my money and I made a claim, I got the answer that he works there in this branch and I have to trust him. He walked away said you can't have a copy and didn't speak to me anymore. So I walked out of this branch, cranky as I was and went to the Commonwealth Bank around the corner and deposited there my other coins I couldn't get in the ANZ machine. So now I guess I have to wait that my payment will go into my business account, trusting a man who was rude to me and a bank with a non trusting history and was fined for it. And how could this have been easily prevented, that I wouldn't have to write this or would be upset? Easy, just make a copy of the printout of the claim form with my own details, because what could I have done with it? I know my name, phone number, account detail and email address!nP.S.: It is now 2 weeks later and I'm still waiting for the deposit to arrive in my bank account. Will go today to the branch and try to find out where my money is. If you see a new comment, you know it didn't go well :)nP.P.S.: The problem is solved now and of course the security company didn't count my stuck coins from that machine. The original staff member was like usual not in because of holiday's, but there was ONE highlight in this story: A competent person working for ANZ! A lovely lady called Jackie, fixed everything up. It took 2 phone calls with me and 1 attendance at the branch and in 24 hours after she took this problem on, everything was solved. If I could grade her, she would be a 5 star!

Tried for 10 months to talk to someone about changing home loan to cheaper rate. No one would help or listen to anything I tried and got absolutely no help with coved relief. Still paying over 6% on home loan. Any help from bank is a scam they tell the public

Always terrible service from this branch, non of the staff are willing to assis

A bank with a teller outside for after hrs! Quick & friendly service provided! Spacious & comfortable & convenient seating when waiting! An attendant always shortens the line up when it occurs which makes this bank ud83cudfe7stand out from the crowd! Assisting a quick & easier visit to your bank! Wheelchair access to the bank is available for the disabled customers & there are many wheelchair accessible ud83dude98 car park spaces available for easy access to the Shopping Centre!!!

It’s typical that ANZ Australia doesn’t prioritise customer care, but the Brookside branch has always failed to meet the minimum standards.nnIf you’re looking at business banking in particular, go somewhere else!