United States Postal Service

I went in to get my passport renewed and forgot to make an appointment prior to getting to the office, but the woman named Nicole was very understanding and explained to me how to make an appointment. I made an appointment and returned the next day. Nicole was there and helped me throughout the process. This is probably the best experience I have had at a postal office.

I have had the most frustrating experience ever with this post office about forwarding my mail to Maryland and with the national post office service. I have submitted numerous requests following exact instructions to have my mail forwarded. It took almost six weeks for me to receive anything. The postman kept delivering mail to my home in Fairlawn and no one at this post office communicated with each other to tell him otherwise. They also WILL NOT give me the name of the postmaster and the postmaster name listed online doesn't exist and has an invalid email address. They also do not read. After submitting numerous requests to extend my mail forwarding, I visited my home in Fairlawn last weekend and intercepted the mailman STILL DELIVERING mail to my house and insisting that the other people at this post office told him my forwarding request had expired. Go to another post office! The only reason I am giving two stars is because they have been very nice about the fact that they are doing nothing and won't let me speak to the postmaster. I left a message for the postmaster - they only gave me her first name Diane - and of course she never called me back. Also was on hold for hours with the national post office to complain and track my mail initially. They told me they opened a case and would get back to me in a few days. Guess what - no one ever did.

I wish I can give this post office a zero rating! The worst post office with the most inefficient, lazy and rude employees! This office has been an issue for years and I'm wondering when something will actually be done about it!

Had an appointment for passports at 9:00am and it states online to be there 10 min earlier...we get here and the person that handles the passport is not even here...its Almost 9:30am and we still haven’t been helped....never come to this place....stay away!!!

Passport Disaster: My wife and I took our kids to get passports filled out all of the forms and was ready to go. The post office was very slow and the woman behind the counter said you need to make an appt. Mind you there was nobody waiting on line and was not helpful in the least. Do yourselves a favor and go to another passport location!!