United States Postal Service

Before Coronavirus this post office was always overcrowded and understaffed (2 to 3 open windows). It seems staff can only speak English, staff at the window have difficulty assisting people with other languages (Spanish speaking customers) so it creates a barrier. Simple transactions were no problems, but if asking for clarification or assistance, depending on who was working the window, would result in resolution or be met with pushback (answering a question with a question, saying nothing could be done about it, unable to provide alternatives, unwilling to help). However, my mail would arrive and be inside it’s mail box. That much I could rely on.nnAfter Coronavirus, COVID19 exacerbated the problems. Windows are still understaffed (2 windows being operated). Waiting in line can last an hour and 30 minutes. Interactions with staff is minimal, but, it’s a roll of the dice: sometimes the person working the window can be polite or visibly show disdain. In one instance, the USPS app indicated my package was ready for pickup. I allowed a couple of days to pick up my package however upon arrival, it was suggested that I wait the line (a 1hr+ wait) and was met with reproach (a paying customer?) after another worker had instructed me to speak with someone at the window. I had to escalate the issue by requesting to speak with a supervisor but thats when another worker at different winodw took control of the situation (basic package retrieval, my package was somewhere in the back).nnLately some of my mail is being routed to a PO at a different location or appearing with “insufficient address” causing delays in the arrival of my mail or packages being returned to senders.nnThe USPS provides an essential service. It is heavily relied on. I get my medication and other important packages delivered via the USPS. As with most people, there are reasonable expectations and objectives when entering the post office, chiefly, the answer to “where’s my mail,” with the secondary question, “can I send this?” The rest is miscellaneous stuff like buying a cashier’s check or renting a mailbox. It should be a straightforward interaction but its not always so.nn1 star. It’s evident this post office has some internal problems that need to be addressed or the aforementioned problems will persist. And that’s unfortunate since the same amount of money spent to renting a box elsewhere costs the same but with a greater level of satisfaction.

this usps sucks

I had a great experience here. They were patient with me and my parents. They answered our questions, made phone calls on our behalf and were so helpful.

This place is the pits, I have gone here about 4 times and line is impossible. People are orderly & social distancing but workers are slow. In morning by 8:40 am there is a line, 2pm along line and they only allow 4 people in at a time with 30 ppl waiting outside no matter the weather conditions. When you do get service they are efficient and helpful just slow. Usually 1 or 2 workers actually working while rest are in back talking & not being help to get line down. Most dislike place to go anytime of the day. ( Line post office Burnside)

The mail man for 10453 is awesome, how ever the Delivery truck workers steal packages! mean while they mark them as “left with an individual”. When you call the actual post office all you get is poor customer service along with a lot of teeth sucking. Management needs to be harder on their staff. This is ridiculous.