United States Postal Service

I've had many bad experiences at USPS before but this one has to be one of the worst. The employees have a bad attitude and can't be bothered to do their jobs or extend a lending hand to someone having a rough day. Back in December, after waiting on line for 15 minutes, I finally get called up to speak with a postal worker. I begin by politely saying hi, and the woman tells me she can't speak with me because there are no animals allowed. I had my service animal in her carrier the entire time. I went to ask a question about a lost package and she continued to yell over me (while I'm talking calmly and low) that she can't speak with me because there are no animals allowed, repeating herself and cutting me off each time. After a rough day as an unpaid intern, I just wanted to find my package!!!! But instead I left in tears. It doesn't take much to extend kindness to strangers.

So glad they returned my call and took care of business in the pandemic from a distance! Thank you for doing a great job! That of course never happened in NJ which is one reason why NYC is the best!!!

This is one of the rudest post offices. The clerk behind the window are rude and snippy.nnI mailed two packages Priority Mail (1-3 business days) on Aug 11th. Only one package of the two packages arrived. It's now 4 delivery days out.nnI sent tees shirt for a family event for a ZOOM call to lift the spirits of a very sick family member. The event is ruined. Save some money and ship/mail through FedEx or UPS.nnI sent 6 other packages the same day (Aug 11th) and they have all arrived safely. The FedEx rates ( FYI, own packaging residential delivery is cheaper and faster) are better than the USPS and the clerks are much nicer. The clerk at USPS snapped at me when I asked for a rate, the tee shirt was in a Priority Mail bag/envelope. The clerks at FedEx were even taping packages for other customers (mine were fully sealed), printing out shipping labels and they were really nice.nn(NOTE: this is not intended to be an ad for FedEx, just sharing my recent experience)nnMaybe this is why the post office is going out of business? They don't deliver.nnAlso note, the letter carriers who serve our the neighborhood buildings are nice. We have issues with customer service clerks and the transportation employees. The USPS may need retraining.

If I could I would give USPS minus 10 stars. I've sent documents using their express service internationally. After two months they didn't arrive. They started an investigation saying it will take up to 31 days. No money back! They say that they and all other competitors are having problems because of COVID-19. What a joke. Sent the documents using FedEx and they arrived 2 days later. Never again USPS.

Rip-off: I have sent an international package with no tracking in march 2020. They never delivered the package. I understand that due to the current situation it may be delays and also that I cannot access the exact location of the package because I did not pay the tracking but I paid for the package to be delivered which they didn´t. I went to the nearest branch and the lady said she couldn´t help me with anything regarding my package. I asked her about where I could file a complain and she literally said: I don´t know, I have never done it before. NEVER AGAIN. Other competitors have the same prices and you get your stuff delivered.