United States Postal Service

I went in to ship something to be returned. I've never done this and needed some help. The girl at the front desk was mean nasty and rushing me so badly she had me flustered. Told me I was holding up the line after waiting in line myself for 15 mins. Then when I asked to to please slow down, I was trying my best, as she has me doing 4 things at once, told me well I could of made u get back in the line. I honestly wished she would have instead of how she decided to handle it! I will never allow her to wait on me again. There used to be 2 nice gentleman who were so nice and helpful.

I mail a few packages each week and never had an issue with this post office. My packages are usually scanned in by no later than 430pm if i drop them off and my mail carrier never misses a pickup scan (which is important for tracking). The packages are usually off to the distribution center that night.nI have gone in several times during the weekday to inquire more information about incoming packages. They are usually very patient and helpful.nThe lines are long but this is a lot to due with Covid and increased shipping. Even though the line is long, I have never waited more than 10-15 minutes.nThey have an automated kiosk that can weigh packages and print labels. There is a drop box for the packages. It is a little tight for some larger packages. A lot of issues can be avoided by Triple Checking the address whether you are sending or receiving.nThank you for your dedication and service!

They refused to deliver my package and said my house is vacant. I live there and they have never had problems delivering packages/mail before, but today they were lazy and refused to deliver my package.

The older gentleman that works at the front with glasses is very rude. I let him know it was my first time shipping a package and his customer service was disgusting. I took my business to fed ex and they took very good care of me. I see why the postal office is losing money it’s because of very poor customer service. “Goodluck”

Bad service, lying and lazy mail lady, and mostly rude& unhelpful workers at the post office.nI was at home all day, the doorbell didn't ring once, there wasn't even as much as the knock on the door, and around 5, when I went outside I found a pink slip in the mail, saying, that the package delivery was unsuccessfully attempted for the 2nd time(!), which was not true, and there wasn't a first time to begin with. Luckily the mail lady wasn't gone from our apt complex yet. When shown the paper and asked to give the package she made something up, saying, that the package isn't in the truck right now, for some reason, but she will definitely bring it by tomorrow. Of course she didn't bring it by the next day, or the day after that, claiming, that she forgot about it the 1st time, and blaming her supervisors for not setting it aside the 2nd. Today my husband went down to the Post Office (for the 2nd time, he tried yesterday too, but the employees weren't listening or really trying to do anything other than kick him out, because it was getting closer to closing time) and it turns out, that the package might have been sent back, because it was there, just randomly sitting on the side, no one knew where it belonged exactly, so they decided it's best to just ship it back, and now it might be going back to Germany(!). Mind you, I had to wait for it for about a month in a 1st place, and now possibly 2 more months just to get my phone. The lady at the office today seemed helpful enough, offering to somehow find, track, get an update and possibly return the package here before it left the country, but there isn't much that can help an operation that is so mismanaged and poorly run to begin with.