United States Postal Service

I have never called them or had to locate a package, so I can't speak from that experience. They are pretty good about helping me send out packages. I do enjoy the nice variety of stamps they have. Very few times have the lines been too crazy, mostly at Christmas time.

Surprisingly was able to get a hold of someone and was assisted successfully in locating my package. Considering the state of USPS alongside COVID, I'm grateful and more patient with the very apparent grumpiness of the employees. I appreciate that whoever answered at least tried.nnI definitely don't appreciate the woman who I encountered at the counter. Her alone would have given this a one star. The job is awful and customer service is miserable, but the blatant rudeness is a choice on her part as a person.nnThere is also what seems to be a lot of miscommunication and confusion. I was told my package didn't include the apartment number, yet it was visible beneath it being scratched out...? The man on the phone seemed to understand and was able to explain why my package was being held, but the woman didn't appear on the same page.nnOverall, better than my already low expectations mostly not due to the employees but USPS as a whole. The hassle and unpleasant in person interaction leads me to avoid sending or receiving mail through them at all costs.

Dear Jim, Paul, WinternThank you so much for your help and efforts with finding my package.nHappy thanksgiving!

Basically If you are giving them a call, expect to be on hold for a couple hours and then either hung up on or not helped. If you are going in with any questions or concerns, expect them to pretend that they don't know anything. As an example, I was told I cannot have package rerouted to a different address, despite this being an option to do online at the UPS website. I'm unclear on whether they only hire incompetent people or they just collectively choose to not provide any customer service whatsoever. I now have three packages that I will never receive because they failed at their one very simple job.

I really don't understand what's with the people that try to deliver our packages... They don't really? Every time I try to get a package delivered they try to jam it in the mailbox, and instead of leaving it at the door, they just try to stuff it on the mailbox even harder the next day. One of these boxes was stuck in there sideways, with every side bent and torn, if the stuff in there had been fragile I'd be even more disappointed.