Map
Detailed Information
- Place Types Post office
- Address 34281 Doheny Park Rd, Capistrano Beach, CA 92624, USA
- Coordinate 33.465179,-117.6787716
- Website https://tools.usps.com/find-location.htm?address=92624&location
- Rating 2.7
- Compound Code F88C+3F Dana Point, CA, USA
Openning hours
- Monday 9:00 AM – 4:00 PM
- Tuesday 9:00 AM – 4:00 PM
- Wednesday 9:00 AM – 4:00 PM
- Thursday 9:00 AM – 4:00 PM
- Friday 9:00 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
They lost a package worth 200 and when I asked them to help they said they couldn't because I didn't have a tracking number. But I was never given a tracking number or receipt and it was a prepaid label. Instead of at least trying to help they just said no and told me it wasn't their problem that they didn't give me a tracking number or receipt or the fact they misplaced my package. I got online to their site and see they could have looked up the package without the tracking number simply using the address I sent it to. And their management team ended up helping me. So note to self: customer service is lacking, overall corporation higher up is willing to help. I work in customer service too for a big corporation and fyi, even if you specifically can't help in that moment at least SUGGEST an inquiry form or a person higher up to help. It's not on me that you misplaced my package and didn't give me a receipt. That's on you. So thank you USPS corporation and thanks for nothing this particular store.
Service is marginal.. same as every other P.O. office I've been to. Capo Beach location is small, poor parking. Lines tend to be shorter than at Dana Point in my experience so if it's convenient to my other errands I'll stop by here.
Their employees are nice at times, however this isn't the case. When I was told the package I sent out over a week ago suppose to arrive in Pennsylvania on the twentieth. It's just arriving there today. Thank god I keep in contact with my client about this problem. I make handmade plush dolls and do commissions, and getting the package to the customer on the day it's suppose to be on along with giving them the tracking number in case a problem like this ever happens. Plus I've tried doing their survey site it won't work for beans. And my family wondered why I go to San Clemente, at least they know what their doing over there instant of this lazy snails pace they call a post office.
How is this post office still in business? horrible service! Stopped to mail packages was greeted by a man named John who has no customer service skills. The man has a bad temper and anger problems
The nicest people work at the Capistrano Beach post office. It is always my first choice when I need to see a person.
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