USPS Eads Carrier Annex

AWFUL! President Trump can you please completely revamp the USPS. Don't bother calling they will NOT answer the phone. I had to drive from NYC to resolve my issue. FEDEX/UPS form now on.

I have come here several times to pick up packages that were sent here as the final stop before delivery. The employees have always gone above and beyond to help locate my packages before they were placed on the truck, even the week before Christmas! I don’t understand all the negative reviews.

Sent a letter with a tracking number from Singapore to my friend in the US.nnAfter 30 days I decided to search for the letter using USPS.nnPut in all the details (letter, name, address and tracking number)nnI keep getting messages from USPS, that the information given is not enough.nnAsked my friend to check with their post office, was told that the letter was sent back already.nnUsing a normal tracking app, I was able to locate my letter.nnAfter collecting my letter in Singapore, I received an email from USPO, saying that they are sorry and can't search for the letter with the information given.nnDear USPS, how can it be, that my friends post office found out about the letter and my tracking app can find it but your great search organization, which is made for issues like this, cant?nnI guess some people are just incapable of doing a good job or about caring about their customers...I wonder how far up this attitude goes.

Although this location is not a full service post office, it is the location where carriers for 22202 zip code pick up mail for delivery. I have had to go to this location several times to pick up mail and packages that I wanted to get quickly. I am now on my way to pick up mail that couldn't be delivered in the snowstorm. Every time I've dealt with the folks at this location they have been unfailingly helpful and nice. Give them a break with the criticism.

The experiences I have had with this Annex have not been great but in no way have they been horrible. I have dealt with plenty of incompetent, unprofessional, time-wasting customer service agents from many, many companies and this USPS Annex doesn't even come close to the worse. I successfully picked up packages, shipped packages (so long as it is already in a official USPS package, box, envelope, etc with shipping labels & postage already attached), and spoke on the phome with the front desk to have a package redelivery the next day because I wasn't home and the package had signature service associated with it. However they suck at answering the phone (almost never). Also they have no real service desk because they technically aren't a functional post office just an annex for actual post offices. You just have to keep that it mind when dealing with them. It is not fair to them to rate them based off of what you believe a Post Office should do when they Aren't A Post Office but An Annex. You can pick up, ship off, and have redelivered your packages, just come during working hours for them, go inside with your ID and have your tracking number with you and you should be fine. That is all I have ever needed when I have gone. Plus whenever I have gone there in person someone was always willing to take the time to deal with me, mainly because they don't have to deal with many people and every time I have gone it has only been me there so no lines, no waiting, no real other priorities but me. Like I said, not the best but certainly not the worst. My rating is not my rating for them as a post office because as I have already pointed out, they aren't a post office but for their customer service in general for what they actually are, an annex.