The UPS Store

Some of the nicest people you'll ever meet.nThey deserve your business.

I just recently moved to Knoxville and have been visiting this UPS a lot. I’m so pleased with the staff at this location. They’re extremely kind, friendly, and trustworthy. Both the location and the hours of operation are convenient. I strongly recommend this location for any shipping and printing needs! They’re awesome!

I have been in this store numerous times! The staff is always smiling, friendly and very helpful. My last visit there was to get tickets printed for a Christmas party for under privileged children, I had been to several out places that couldn't print them because of my choice of gold paper. Not only did they print them but they cut them also, saving me time to concentrate of the other million things I need to have done before December.

This place is as corrupt and dishonest as they come. I was quoted a price of $251 to ship an item via Ground from Knoxville to Chicago. I thought that seemed high, so I contacted UPS and was quoted a rate of $71. I called the Hardin Valley UPS Store and was told there must have been a mistake on the part of UPS. So I contacted UPS again and printed out the chat session, clearly showing the weight, dimensions and value of the item. The quote was within pennies of the first UPS quote -- $70.32, in fact -- versus the $251.26 Hardin Valley UPS Store quoted me. So while this store may be convenient to people in Hardin Valley, don't let the manager's outwardly pleasant and helpful appearance fool you. You'll pay dearly. Be prepared to pay three to four times what UPS charges for the same service.nnUpdate: Yesterday I shipped the item via the UPS Farragut store for $150.44, more than $100 less than what I was quoted at Hardin Valley UPS Store, and $32 of that was for expert packing and materials. Hardin Valley's quote did not include packing. The box weighed 44 pounds -- more than twice what I estimated when I spoke to the Hardin Valley UPS Store guy. The box measured within two inches of what I was quoted at Hardin Valley. So this isn't a matter of miscommunication. It's a matter of either corruption, incompetence or both. Buyer beware indeed. (Denise: You have some housecleaning to do if you really do care about your reputation.)

This UPS store literally has the kindest employees ever. Thank you so much for the amazing service!