United States Postal Service

Mr. Peterson is impeccable!nnI’m an P.O. Box member of this location, always received great assistance with the ladies of this office, had an issue with a different gentleman at this location and stopped doing face-to-face.nnI had a package delivered, very expensive, received assistance from Mr. Peterson. This gentleman was immaculate, did a thorough check of my ID (even remembered my delivery) and provided me with my package. This is the FIRST TIME I received a 10/10, satisfactory assistance, from a male employee.nnThe ladies are always flawless, however I am pleased to see an upstanding male employee, both professionals and respectful. Thank You for helping me this afternoon, you’re great Sir!!!

Went in this morning with 10 packages. The lady at the counter greeted me with a smile and very patient with me as I made several trips back and forth to the car. There was no wait, and I was educated on how to make what I thought was an easy process even smoother. Thanks guys!

Staff is a joke. Hollering and screaming information to each other and really passive. Post office off sunbeam told me this location doesn’t need appointments. A lady behind me was told the same thing by another post office and Debra (staff) at this location says her manager told her appointment only. Even online it says it doesn’t require an appointment at this location. She was rude in saying it and just walked off. Asked to speak to manager and claims this location doesn’t have a manager working and would have to call someone named Joseline. JUST RAGGEDY CUSTOMER SERVICE!!!

On the right side of the second door, there is a window for delivering packages. Is it used to deliver packages? I have delivered my package for two days. What is there no information yet? ?nTracking number :92001901755477000245303725.nPlease let me know.

This particular package was mailed to me priority mail on Oct 8 and received on the 16th. The value worth is $30 the insurance it’s $100. Written all over the package live animal. This box was abused smashed torn crumbled. Even the delivery driver said it went through a lot. Took pictures of outside and inside a box. Filed a claim the next day including 8 pictures of the priority box showing in large print Live animal. Accounts payable branch replied with the letter to submit the evidence to a post office for inspection. I did just that. Making a copy and taping it to the outside of the box. The Post Office on Kingsley in Orange Park Florida excepted the box without any hesitation. But yet 3 days later it showed up on my doorstep not even opened stating return. I then called the headquarters in Washington DC. Spoke with a gentleman (withheld) Whom stated; The post office should had filled out a form #2856 and should of handed me a damage receipt #3831. I stated this was not my first time. I have a case open still from July. And another from April they just closed. I stated Evidence, pictures and letters are being rejected because they were not aware of what you just stated. I asked DC if he was going to make a note in my file. He stated “Gave the customer information on his next step.” I asked “nothing else”? DC stated “that is your next step. Do not mail it. If there isn’t anything else have a good day goodbye.”