United States Postal Service

This particular package was mailed to me priority mail on Oct 8 and received on the 16th. The value worth is $30 the insurance it’s $100. Written all over the package live animal. This box was abused smashed torn crumbled. Even the delivery driver said it went through a lot. Took pictures of outside and inside a box. Filed a claim the next day including 8 pictures of the priority box showing in large print Live animal. Accounts payable branch replied with the letter to submit the evidence to a post office for inspection. I did just that. Making a copy and taping it to the outside of the box. The Post Office on Kingsley in Orange Park Florida excepted the box without any hesitation. But yet 3 days later it showed up on my doorstep not even opened stating return. I then called the headquarters in Washington DC. Spoke with a gentleman (withheld) Whom stated; The post office should had filled out a form #2856 and should of handed me a damage receipt #3831. I stated this was not my first time. I have a case open still from July. And another from April they just closed. I stated Evidence, pictures and letters are being rejected because they were not aware of what you just stated. I asked DC if he was going to make a note in my file. He stated “Gave the customer information on his next step.” I asked “nothing else”? DC stated “that is your next step. Do not mail it. If there isn’t anything else have a good day goodbye.”

Today 11/05/2020 at 11:45am, the lady and the gentleman at the front desk are super friendly! The lady was very patient with me while I was preparing my international shipment. Totally opposite of what I thought about people who work at the post office. Thank you for your great service!

I did not have a four star experience, but compared to other USPS locations, this one was like heaven. Hence four stars, so it shows up higher than the other ones in the area. At least they answer you questions, and get the job done. They could be friendlier though.

My experience here today was entirely positive. Luckily, there was only one other person in front of me and I was in and out fairly quickly. The clerk that served me was going through training, and her trainer was very polite and walked her through the entire process of processing an overnight package. I wish more patrons would post positive reviews to help counter everyone’s propensity for only leaving negative reviews when they feel they’ve been slighted.

They're unprofessionals.