United States Postal Service

I have always received Excellent customer service from Buford Post Office. I was in line the same time Tonya N wrote her review. I could hear the conversation but I did not hear or see Nancy being disrespectful at all. On the contrary she is the one that other clerks call on to solve problems as she is very knowledgeable about every process and procedure in the post office. Nancy always goes the extra mile to make sure customers are taken care of and any problems are solved quickly (Even when customers can be quite rude). She is very professional and dedicated and her customer service skills are excellent. I have seen her working on the machine in the lobby many times. Seems she is the only one that knows how to fix it or cared enough to figure out how to fix it. It's a shame that someone would put up a review like that when I know first hand that's just not what happened. What we need is more GREAT EMPLOYEES like Nancy in the post office.

I went in to drop off a package. The line was long so we all waited patiently. It was almost closing so one clerk came out, she has long dreads, asking everyone how they were paying and also letting us know that we could use the kiosk. Her niceness kept us from being impatient. One customer let the the lady know that the scale stop working. So she nicely let her know that she was going to the back to ask Nancy for help. I was towards the back so I didn’t hear Nancy’s response but others towards the front did and they weren’t too happy at her approach. I’m guessing it was so rude that one of the ladies in line asked the lady with the dreads if she could write a statement on Nancy. So the lady in the dreads went to the back to give the customer a piece of paper to write her statement. Nancy comes from the back, the lady with the dreads turns around and says “are you coming to fix the scale? It only takes two seconds.”... Nancy begins to talk down on the lady with dreads in front of everyone. Nancy disrespectfully says “YOU NEED TO BE WORKING! GET BACK HERE AND WORK!” [there was more rude dialogue]. I was waiting for the lady with the dreads to snap back BUT she didn’t. She remained professional and walked back to the back to work the front desk. Nancy’s demeanor and approach were very unprofessional. She made the environment very hostile. I felt so bad for the lady with the dreads. I would have gotten fired or quit today with the amount of disrespect and embarrassment that was thrown at that lady. I wish I knew her name, I didn’t see her name tag. I would hate for anyone to lose their job. The lady with the dreads deserves a raise or promotion and Nancy should be demoted or fired. Nancy’s behavior was unacceptable. If she can’t handle being under pressure during a rush hour then she need to find another job.

Honestly at this point its more surprising when our packages are actually delivered to us.

I left my phone on the counter at the post office A man who works there called me at home looking for me for several days until I was able to get his message. He kept my phone for me in the safe there and I really appreciate it!

This place is a mess and a half there is a nice lady with dread TRYING her best to get the line moving the scale in the entry area isn’t working .... she asked the while lady ( I’m guessing she is the manager) behind the desk 4 times to please help her fix the scale to no avail there is literally a line wrapping arround the lobby ... kinda disappointed the white lady who I’m guess is the manager came out to fuss loudly at the other lady with dreads VERY unprofessional. Some send help please