Cape coral post office

It is no surprise this office has such bad reviews. I shipped out a package in which contained glass. The package and it’s content arrived destroyed and had to ship my client a new order and pay for shipping a second time. Filed a claim over the phone and I was told the recipient had to bring the box to their local USPS office. I explained that a new order had been shipped to my client and that I was not going to ask my client to carry a box of broken glass, make a 30 minute line (like i just finished doing at this office) for me to get my $35 back.nI was told to bring all evidence to the post office that I had shipped from in which I did on Thursday of last week. After making a 15 minute line I come to find out the supervisor was gone for the day. I asked that if I came on the following day around 3:30pm if the supervisor would be in and I was told they were not sure and could not guarantee me anything. Being that I work in another city I was not able to go back until today (Tuesday). The supervisor was worthless. No help. Was told I needed the damaged package and a letter for the claim I had started. After multiple attempts on the phone I am now expecting a call back. USPS offers a $50 insurance in which you have to jump through hoops in order to get your money. They make it near impossible for a proper and effortless claim specially during the pandemic. They really ask people to make these huge lines to “verify” the package was damaged during transit. If they can’t even be efficient at their damn job not sure how they would do at “verifying” what the hell happened to my package.

Not only do the carriers not read the addresses on the mail but they just rip the door off the boxes. I keep getting mail for an address not even my street, the only thing matching is the number and then my neighbor keeps getting mail for me.nMaybe give reading and language tests before hiring.

Postal person throws my packages on the ground and shoves larger packages in my box so they r damaged! Need new delivery person please!

I’ve always had great service at this location. And sometimes I’ve asked a lot of questions and they happily answered all of them!

Asked make your questions about sending an international package. When filling out the address, I asked how to do it and was told do your best. Should've left right there. I said I was returning shoes and needEd tracking and delivery confirmation. I was told it was included. So then after my packing not showing delivered for two weeks while leaving the last stop end route to destination. I called customer service. They said they are not required internationally to update tracking. Furthermore, they said clerks are not equipped to answer those questions. So basically you have to ask every question imaginable, and probably not get answers like I did. They'll say do your best or we'll do our best. Disgraceful. I will use FedEx from now on and never give another penny to the post office. Worst customer service ever! Can't believe I worked for them. Now I'm out $110.