United States Postal Service

Have dealt w/the Volcano P.O. for 24 yrs. Within this time period we have had a few different Post Masters. The 1st was horrible. There were incidences of mail that had disappeared & one for me when it arrived appeared to have been opened & some contents of value missing (our mail is trucked in by a subcontractor not a Federal USPS truck) . At that point I began mailing anything important @ the Hilo P.O. 30 mins away. Our next P.O. Master Wayne was a class act & the most accommodating person ever! When he left much of the community showered him w/gifts. Now have no idea who's in charge. My gripe is on occasion do receive someone else's mail, so w/that in mind when I order something small, if possible I have the company write my P.O. Box # in large letters on the pkg. The next gripe is when a pkg arrives it's not sorted till later & your yellow pick up slip appears in you P.O. Box after closing hrs. Never happened w/Wayne & if it did, you knocked on the door after their closing hrs; Wayne appeared & would get it for you w/a smile. Problem is too that when you order something, sometimes you don't know the delivery service the company will use & your physical address will need to be on the pkg & if it happens to be a USPS delivery & there's no P.O. Box # on your pkg the new workers here have sent a threatening letter that a pkg w/a physical address is subject to be sent back. What gets me is the Volcano P.O. has our physical address & can cross reference it back to our P.O. Box. Bottom line is, in this sleepy town of Volcano you better be really on it & track your own mail! Even then they can say it never arrived!

By far the worst customer service I’ve ever had the displeasure of dealing with. The employees acted like I was asking for personal favors and insulting their mothers. They were overtly rude and hostile without any provocation on my part. When they did finally find my package the manager said I’d have to come back the next day even though I paid overnight shipping and was sent an email to come pick it. After arguing for what felt like an eternity he reluctantly decided to give it to me. One of them smelled like he’d been drinking and his hostility matched his scent of debauchery. Shame on the employees for treating people like this and putting more unjustified negativity in the world. Next time I’ll use fedex or have it sent somewhere else. Absolutely pitiful

NOTE: Have your mail sent to this Post Office PO Box even if your package is accepted to be sent to a surrounding address near Volcano, HI.nnThis might be the worst post office I've ever been to. The agent bold faced lied about a package not going to be able to be received at their Post Office - even though the tracking stated it had come through later that day - Jan. 22, 2020 @ 1.00pnnNo one is perfect but this rep knew this package would indeed come through their location but didn't want to be bothered with having to pull it from automatically being sent back to sender because of insufficient address - which - was correct but various rural areas have to have mail processed via only this post office and its PO Box.nnReally frustrating since it was important to receive this while travelling. Be warned, their custom service is absolutely atrocious.

I miss the old days when they took care of customers, always decorated for the holidays and made our little post office special. Now it’s cold and the hours are junk. It’s ironic to see an employee wearing a “save the post office” t-shirt while giving you bad service. I’m be happy to delete this if you fix your hours, help people after hours and lighten up a bit.

Got put on the waiting list for a PO box, 4 months later I went in asked them how it was going and they said they couldn't get ahold of me so they put me back on the list. Also having had a package returned once already I asked them if they could not do it again as I had one being shipped to them. They said they'd hold it for a day before shipping it back and to come get it immediately when it arrives. I updated my tracking page hourly all day for it and around 6pm it says they're sending it back. How am I supposed to know it got there? Telepathy?!