United States Postal Service

I came in to ship internationally, wasn't sure which label to use. The woman I asked the question threw the one I needed and gracefully commented that people loose jobs here and there (covid) and I am about to pay 200$ worth of shipping cost.nI didn't know what to say, truly. Came back home and just cried over sending a package to my mom.nI never had a problem with them, but will go out of my way to use any other office in the area from now on. Just wow.

there doesn't seem to be a lot of recent reviews so I figured I'd get it a little up to date. I have been coming here for a little while now because I am now selling products and the shipping is prepaid. I try to get the prelaid shipment as close to what I think the product might cost since I don't own a scale nor can I afford one. There is one guy I specifically want to point out who is the nicest there and the helps the fastest, I tend to like seeing if he's there and getting help from him since he has been the nicest to me. I believe I have had help by one more guy too and had no complaints cause he also just scanned my stuff and was very quick with helping. I also had help from this other lady when something odd was going on with a package that was being shipped to me. I only had one issue so far with a lady, who weighed my box and was gonna charge me on it, I get charging extra but my client already paid for the shipping fee so I didn't know what would have happened to that money and the price of shipping cost more then what I made from the package so I would have lost more then what I earned. Luckily the guy was nice enough to help out and finished the scanning quickly and I headed back to work. I did feel a little bad as I noticed the lady seemed extremely mad and I hope the guy didn't get in trouble cause of her. So if any of them see this I'm sorry I hope nothing bad happened. I will be continuing shipping my stuff with them only cause the guy is so nice to me so I always enjoy and feel safe shipping my stuff with them. I suggest to not let the customer service bring you down just find someone who you have had good service with and stick with them because then you have someone you trust a little more and trust me one bad apple doesn't make the rest of them the same cause so far a lot of them have been super nice and polite!

The women behind the counter was very rude and made no attempt to do her job.

Sad you can't get a hold of any live help over the phone. I called main number and it kicks me out with no excuse on why. Of course you try to see if the local office but they will not provide one for you to call

Poor customer service. The lady at the counter was very mean and rough. She kept calling me a lier when I tried to get my refund on my shipping fee.nI will never go back to the Waltham post office again.