United States Postal Service

Usually a positive experience. There was one woman there who I have had an issue with.

I wish so much I could give a negative star. I went down to the post office today because I had a package that I needed today(4/20/19) and I paid for it to be delivered today. It was 11:30 and my tracking said it was still at the post office. I packed up my 4month old infant along with my 5 year old while my 2 year old napped at home with my husband and away we went. We got to the post office with plenty of time. The person working the counter - Mary - was rude and unwilling to help. I explained that my tracking said that my package was still there and I was hoping to pick it up. She asked me my address and name which I kindly gave her and she walked out back and came back not even 30 seconds later and said “the carrier is already out the door so if it was supposed to be delivered today then it’s with him” okay great. But why does my tracking still say it’s here. Can you please look? She says “no, if it’s supposed to be delivered today then it’s with the driver he already left” okay so I ask why does my tracking say it’s still here and she says “I don’t know” so I ask again if she can check for my package and she flat out says no. So I just say this is ridiculous and she looks at me and goes “yes, yes it is” I have worked customer service for 10+ years. I would NEVER not atleast check for the package. Very disappointed with the Harvard post office.

Unlike the Ayer Post Office, I find this Post Office easy to access. I have never had trouble with customer service. If no one is at the counter, ring the bell and they will be there very shortly.

The supervisor was incredibly rude as she clearly had a long line And didn't want to deal with us. A package was scheduled for delivery and was listed as still in the post office. We drove down to the office a half hour before closing and the supervisor refused to check our package. She then insulted us and called us ridiculous for having the audacity to ask to check a package that was still on location. If I could give zero stars I would. She should be fired.

I have worked in this town for nearly two years. Every time I visit this post office, I personally have, or I witness (sometimes both), a distinctly unpleasant experience with the staff. Of all the US post offices I have visited, this staff is the most tart and short-tempered. I state this as a person who moves through the world giving and receiving friendliness, so this negativity is all the more alarming.