United States Postal Service

Been living in Woodside for 13 years and the service of this postal office has been declining in the past 10 years. 5 years ago they stopped delivering packages. Would leave a note that there was an attempt made but in fact they would not even bother ringing the bell. Then they started delivering packages but misplacing them in different apt units. Happened 4 times in the past 2 years. Once the mail lady was there when we went to pick up the package and saw it was not in the mailbox. We asked her to check if she misplaced the package, she told us she does not have time and it is not her job to check! So we had to wait for the neighbors to find our package in their mail.

If it weren’t for the two Asian-American ladies who work there I would go to a different post office. You always feel like you’re bothering the others. One young African-American girl always divides her attention between me and whoever is on the other end of the earphone that’s in one of her ears. I wonder if any higher ups read these comments because it’s been like thus for years and years.

This review is on passport application and photo service. We had pleasant experience with our toddler's passport application. It is appointment based during the covid-19. We spent around 30 minutes, and the process was pretty fast. We did have to wait a little even with appointment since the staff is busy, but the staff is very polite and professional with our paperwork and taking photo for my toddler. There should be more signage (or bigger sign) and direction for passport appointments. We were very confused when we walked in, and it seems the only way to check was to line up only to ask if that was the right line and possibly miss your appointment. Gladly, a staff at the window saw my confused face and shout out to wait at window 5 (corner) for online appointment for passport. Their photo booth is inside their counter, so don't worry, they do offer photo service if you didn't see where they would have the photo taken.

Passport process was super easy and seamless! The woman who helped us was very friendly and knowledgeable. Thanks again!

No reason for some of the staff to be rude and act annoyed for assting customers. Needed a receipt for certified mailed. The attitude I received was uncalled for. Should have more windows open. Always long lines.