United States Postal Service

Just kind and generous.

Very nice people, decent prices and my personal and business favorite shipping service!

The people at this station have always been pleasant and most helpful. They deserve more help from the main office, like supplies of stamps and certified mail receipts and green return receipts.

Honestly this has been the worse experience I've had with a company/government office. I sent information to the US Social Security Administration back in January 2015. It was return receipt. It's been sitting with the post office since then saying it's in-transit/delayed. What the hell does that mean? And how can it be in that status for that long? Once I found out the status I tried to file a case in February but haven't heard from anyone until today. In addition I tried calling the USPS to speak with someone and that was a nightmare. I opted for the call back option so I didn't have to sit on hold. The first time they called back it gave a busy signal and hung up. So I called again and opted for the call back method again. This time I did speak with someone. She wasn't very courteous. She asked for my phone number and I said 'You just called it' but she told me it was automated and that she would give me her supervisor. I didn't even ask for that...I was on hold for 7 minutes before the system hung up on me...again.nnI am doing all of this for my mother so she then tried contacting the local post office in her town and they saw the case I filed. They said they would get back to her within 24 hours. No one called back.nnHow difficult is it to keep up with mail that is supposed to be tracked and in a computer system? Their customer service really sucks.nnAfter more digging it appears the address given to me for the Social Security Administration was an old one so I don't believe they are there anymore. What I don't understand is why the letter was not returned back to the address listed on it? Isn't that the purpose when the mail is undeliverable?nIf companies had their customer service and ran their business the way the post office does they wouldn't be very successful.nnExtremely disappointed customer!

It does not open at 8:30, or at least the person today did not wanted to open at that time and it was very rude. The main door does not even have the time that the store opens, I am really not coming back, I called the west Springfield office and they open at 8:30 am like everyone else.