United States Postal Service

I don't understand how mail handlers operate. All customer items are valuable. If a package is delivered and the customer is not home, one of two things; take the package back on the truck/cart, or leave a pickup slip. However, my son's package was delivered after receiving the notification, that it was left by the mailbox. Why? where anyone can just take it. Now I'm on the phone waiting to make a complaint for a missing item. Patiently waiting for 40 minutes. Now tell me where is the consideration for the customer and value in service?

We wanted to send a General Delivery package, employees didn't know what that was which was surprising. We spent around 20 min with manager discussing the issue and finally agreed on the address and got our tracking number. But the same evening we got a note at our doorstep that something was wrong and we should call post office which we did the first thing next morning but nobody answered (probably should check their phone connection). So we came to the office and met manager and he told us that he learned what general delivery was and found the right address and gave us a new tracking number. Moreover he sent a mailman to us with a note or letter about the change. It is a lot to know about all postal services, especially about rear ones, but we really appreciate that Mr. Evans spent time to understand the issue and took time to leave us a note!

Very bad service, never answers the phone and on top of that they are not dependable when it come to getting your packages delivered. Pathetic!nRevised: they’ve somewhat improved, just typical NYC attitude

OMG, the worst service ever. Why are 3 windows open at the sheepshead-bay location but just one here in the middle of the day? I stood on line for over an hour just to buy stamps! Poor clerk at the only window providing service looked exhausted. The windows were so full, people couldn’t drop off their packages. No pickup service either. Ridiculous!

Nothing is ever delivered on time even when they report is as delivered. They claim to have attempted delivery but when I check our lobby cameras they never even run the bell nor has any boxes so they were obviously just being lazy. We have constantly filed complaints for the same issues. They threw our mail in the floor for weeks and we sent in a video to the board of elections showing the lady throwing our ballots all over the dirty floor. You are on camera lying. Just do your job or stay home.