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Shawn Carroll (09/03/2020)
I gave this location a five star only because of Lisa. I've had issues with my mail, Covid has made things much worse. When my regular carrier is out....because let's face it your mail carrier is a human person with human problems and sometimes has to take a day off.... is when I generally have issues, understandable somewhat. No matter what problems I've ran into Lisa has always fixed it she goes above and beyond and I truly want to let her know she's appreciated... my normal carrier is pretty awesome also :-)
Nina Engle (03/18/2021)
Because I have changed my address and I still don't receive my mail there I changed it 5 to 7 times
Makayla Everett (09/27/2020)
I wish I could give 0 stars. I order a package a month ago and it has sat 5 minutes away from my house for a week now. I called to see if I could pick it up and they told me no. Now I get a text saying they transferred it to Pennsylvania... I live in Michigan!!! I have called for weeks and they tell me the same thing over and over. No wonder people order from Amazon prime
Larry Grimes (06/10/2020)
My package tracking number stated it arrived at the Jackson post office from the Detroit Distribution Center 16 days ago and hasn’t moved since. I don’t understand why it was sent to Jackson as my mail is normally routed to the Howell branch. Tried calling Jackson P.O. several times but no one picked up. Also submitted a Service Request online three days ago but have not heard from anyone yet. USPS management should be embarrassed by the poor level service they provide. This incompetence will only improve when the USPS is privatized and employees are held accountable. I also have experienced long term delivery issues from the Howell branch but at least they pick up the phone when called.
Sue Nichols (07/08/2019)
I followed the tracking for my package on the day it was to be delivered. I was right outside when it was supposedly tried to be delivered. I have no fence or dog and my house is just less than 100 ft. from the road. The time that was reported was 5:07 pm. Never seen a mail truck and no package was delivered or note left. Called post office. After being on hold for 1 hour and 47 minutes. I was told it would be out tomorrow in the mail..good luck with that. My mailman comes anywhere from 3 to 8:00 at night. I even seen him come last week with his inside truck light on cause it was so late. People pay to receive items 2 days not 4 days. And they wonder why other mail services are so busy and taking away business.
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