United States Postal Service

Go here if you want RUDE, NASTY people working for you. Colleen is the most awful postal service worker I've ever encountered. Kendrick likes to argue with you when they lose your package. All around, wish I could give them zero stars.

They lied to me about an insurance claim. Told me I had to do it online, that was a lie. I went to the post office in Matthews and they took care of it for me quickly.

I come into USPS 4-5 a week and receive SO MUCH ATTITUDE from two of the associates. Very inappropriate and really puts a damper on my day every time.nnTIM IS THE MAN. If I could have him every time I would have never felt like I needed to leave such a bad review. Tim is the perfect example of great customer service and is always willing to go out of his way to help.

My mother, my sister, and I went to this post office today to mail some of my dad’s ashes to my brother and to a friend to make a piece of jewelry for my sister as a keepsake of my dad. While waiting in line for our turn, we heard the banter between the two associates regarding the mailing of my fathers ashes. The woman working jokingly said aloud to her co-worker, “oh they’re probably mailing the remains of a pet bird to members of their family.” I was appalled. I was floored. I was fuming as I waited for our turn. This was an incredibly rude and insensitive comment to make as i was in fact not mailing a pet’s remains (even if I was, is that something to joke about?). i did not appreciate the fact that such a tasteless joke was made about my deceased father, aloud, in front of other patrons in the post-office. You would think as “professionals” handling other sensitive mementos and keepsakes, the employees would maintain a sense of sensitivity, but not at this location. They treated my father’s ashes as a joke, like it was just another piece of mail. I was very upset for the rest of the day about this experience at this post office. Clearly, these employees would benefit from some further trainings on customer service and professionalism. I still can’t believe the behavior I witnessed from adults at this place. Unreal. To the employee who made this joke, I want you to know how classless it was. I do not appreciate my father being the butt of your joke. You are twice my age and jokes about a deceased family member are never appropriate.

Best customer service ever. Very knowledgeable folks