United States Postal Service

Ashley was real sweet and pleasant. She assisted me with renting a P.O. Box, spoke very calm and was really informative about the products and services. She provided excellent customer service.

Worst customer service experience of my life! The people that work here do not greet you with the typical “good afternoon” or “how may I help you”, but with a “come forward” followed by a blank stare until you say the first word. I visited this location in order to to pick up a package that I had SCHEDULED online to pickup from that location. When I showed up I was called forward by a mid 20s African American woman and she rudely told me to show her my notification. I showed her the notification on my phone and she stares at the conformation email as if it were in a completely foreign to her then rudely scoffs at me as if dealing with customer service is the bane of her existence. She then proceeds to head to the back to “look for my package” and have a 5 minutes conversation with her coworkers then slowly manages to shuffle her feet back to me to inform me that the package isn’t there and it’s “probably” being Redelivered despite my request to pick it up.

This office needs a lot of improvement .. I'm constantly having to return mail that's in my mailbox with a completely different address( at my residential address) , the service inside the building needs a complete overhaul , I understand jobs can be stressful , yet these people act like they don't even want to be there ,every single time I come in its attitude(There are only 2 of all the employees there that give good service) . I'm a business owner that depends highly on the postal service and I spend a lot of money with you , I should at least be able to get some quality service.

In today’s day when the post office is under threat of going out of business, I went to the post office to inquire about shipping something and I was accosted by a young lady at the front desk. I am African American and so is she and just because I came back for clarity and asked her co-worker a question she accosted me. I would never go back to that location and that young woman needs not to be dealing with people because she has no customer service skills.

I am not sure if this is the correct location (it is one of two closest to where I am currently staying), but I ABSOLUTELY HAVE TO leave a 5-Star review for mail carrier Katrina, who delivered to Pine Point Villas today (10/5/19).nI ask that this review be given to her Supervisor, and I hope that this review is added to her employment records. This being said, Katrina went utterly ABOVE and BEYOND for me, a complete stranger, who she had never even met before today.nI am temporarily staying here in Pine Point Villas. I am disabled and need medication to function. My medication was sent to me from NJ on Monday and was supposed to arrive this past Thursday and did not. By the time this morning came around, I had become very ill because I had run out of this medication, which I have been taking for four years. I have been tracking the package since Thursday and as of 9:01AM, the USPS website said that my package would arrive today.nKatrina came with our mail at around 3:30PM, and my medication was not in with our mail. I asked my Son to run outside and try catch up to her because I cannot move quickly enough. (It is Saturday and I knew that if we didn’t catch up to her, that the post office would be closed until Monday and without my medication, I would be in the hospital by this evening.)nWhen I was able to catch up to them, I explained the situation to Katrina. She called the office and her supervisor wasn’t able to confirm exactly which mail carrier had my package.nKatrina could see that I was getting upset and that I was in a lot of pain and she told me not to worry. She said that she would go back to the office and find my package herself. She said that she would find it and deliver it to me even, if she was done with work for the day!nNot even 20-25 minutes later, Katrina was back at my door with the package containing my medication!nI asked her how I could show my gratitude to her and she said that just the fact that she was able to help me get my medication was enough for her. I know that Katrina went WAY over and above and even BEYOND what her position entails. I have actually never met any mail carrier that would take the time to do what she did.nI am so grateful and all I want is for her to get the recognition that she deserves.nShe was my ANGEL today. She saved me. And I will be forever grateful.nThank you Katrina, from the bottom of my heart. You are one of a kind and I just hope that you know the magnitude of what you did for me today and just how grateful I am.nPatrina DeBiasenBoynton Beach, FloridanOctober 5, 2019