United States Postal Service

I've been going there for years and never had any issues. The lines have gotten longer but they really do work hard from what I can see. I don't know what magic you guys are hoping for at a postal office. The staff has never disrespected me because I'm always nice to them. They come into the covid filled lines to try to help us get things done faster. They do what they're supposed to do and answer more questions than they need too. On top of that they close at 7pm! I don't know about you but my old post office always closed at 5pm, before I got off work. Its very convenient and I'm happy for their service.

I wish we could give NEGATIVE stars for NEGATIVE service. They have arrived at least a week late for anything they are delivering to me. My friend paid for express shipping which should’ve taken 3 days at most and it came in 7, one day after I needed the package for a very important event. They have no idea how to deliver fragile mail. They broke one of my packages and then another time they jam a fragile package into my mailbox and I couldn’t even get it out. They are extremely incompetent and rude. When I went in person one of the customers in front of me was being treated so disrespectfully and the postal worker actually had the nerve to yell at the customer and tell the customer that they were being rude! What?! How is the customer being rude for YOUR mistake? And that wasn’t even my problem but it just goes to show what kind of people work here. For my own delivery issues I spoke to a manager who was so rude to me and was like “there’s nothing I can do for you” and didn’t even explain why or express any sort of sympathy AT ALL. This post office workers don’t care about anything and it’s evident in their sloppy and late deliveries. Customer service is beyond terrible they really need some better leadership. They complain about COVID but there are other workers out there that have a lot more to complain about like healthcare workers. Like give me a break USPS. If you don’t have to deal with them, avoid the headache. I know for me I will be avoiding this post office as much as possible.

Worst post office in every way from the clerks thru the passport lady Miss Nelson, they have no people skills neither offer customer service, they treat their customers like dogs, I personally work for a government institution and this is unacceptable, I will get in contact with the post master and bring this issue because there is obviously a big problem in this office. They make lots of money so do the right thing for your job.

2 hours for the manager to tell me he’s not going to look for my package very rude, very unprofessional people in this place. Waste of time and money. If I can give 5 negative stars I’ll. Government branch very bad

One of the worst customer service experience everrrrr the agent/customer service rep JACKIE (an older women) I asked her where the manager went and she raised her voice at me “I don’t know” and I said well I need her she just left and I said you are rude and then she started bickering/yelling at me so we went back and forth she is so unprofessional and the manager didn’t even come out to see what was going on. USPS in North Miami is so disrespectful, rude, unprofessional and lack of manners is beyond measured. LACK OF RESPECT TO CUSTOMERS!