United States Postal Service

Terrible experiences with this place. Number on let's talk about the 1 hour gap in the middle of the day where apparently everyone needs to go to lunch at the same time. They always seem to have two clerks so I dont know why they don't stagger breaks to keep the office open. Second, don't count on your mail getting to the right place. They have a habit of bringing in new people from other offices who don't know the routes (or so they claim, I would say they just can't read). Three times now in one year I have had my packages delivered to the same address number but on a completely different street.

My package got routed through South Lebanon somehow, it got there 7 days ago and still hasn't left their post.nUpdate: After driving there to try and get some answers I found the staff very polite and helpful. They weren't able to do anything but verify it had been through there and was sent back out the same day. They also said I should of got it by now, but things are screwy because of the plandemic and it should arrive soon. Thank you ud83dude01

I accidentally lost my wedding guest book sign in black feather pen at the venue I got married at and they mailed it back to me... the letter came literally torn open with my pen missing. Also I only sent out a few wedding invitations since I wasn’t inviting a lot of people, well about half of them came back return to sender because I had it decorated with a string around it and said I needed an extra 15 cents to send it because I put a WAX SEAL on it. What a joke. Half my Invitations mailed no problem though, so some people got theirs and some didn’t. One person didn’t attend my wedding because they never got the Invitation. It wasn’t sent back to me until the day of my wedding. I tried to complain and they sent me a link to a place to file a claim that didn’t work. I called back trying to talk to a real person and they told me the wait time would be over an hour. I got mad and hung up after 30 mins. Half of the time my packages look like they’ve been thrown I’ve also had stuff that was broken inside the package. They never give you a heads up on packages you will have to sign for and are not consistent on what time they arrive. Half the time they don’t knock at all. For packages you have to sign for. They do not care about their costumers or service at all. I would give them negative stars if I could. Thanks South Lebanon USPS.

Nice lady in building-carrier needs to do better job. Packages always late, mail missing

I made a mistake and didn't use enough postage on about half of my son's graduation announcements. I realized this a few hours after I dropped them in the drop box inside the post office. I called and they pulled them out for me minutes before collection. Before I got back up there, they had weighed them and had the extra postage I needed ready to go. Amazing customer service. I doubt a larger post office would have gone to the trouble to help me out. They really saved the day!