United States Postal Service

I haven’t received mail in over two weeks. When I reached out to USPS customer service, I was told they see nothing wrong on their end and gave me a claim number. Today, after still not receiving anything, I called Elkton’s office directly and was informed that the mail carrier reported that I no longer live at my address-even though I do still live here and the carrier sees my car everyday. I have even been out in the yard and waved to her as she goes by! Apparently the carrier heard “from someone else” that I moved??? Anyway, because of this, all of my mail has been returned to senders!!nThe woman who took my call said she would make a note to correct it, but I will need to contact everyone I was expecting mail/deliveries from and let them know I DO still live here and request items to be resent.nAbsolutely ridiculous!nAnd this is all after years of having to constantly trade mail with my neighbors, since the carrier (despite numerous calls to correct it) mixes up all three of our boxes on a weekly basis.nSo frustrating...

I ordered my moms xmas gift on DECEMBER 11th and it has yet to move out of here! I understand this year is hard but thats why you hire more employees, especially when there are so many out of work in need of jobs! No update as to where its at, pretty sure they lost it and couldnt care less. These reviews below me say alot abt who you all are. Glad I got her another gift as backup, I knew something would go wrong.

Still waiting for new mailbox key. 75 DAYS! No staff knows when it'll be.nnUpdate:n90 Days now.

This should be a 0. I ordered 2 special birthday presents for my 3 year old daughter from Kohl’s. They attached my billing address as the shipping address by accident. After contacting kohl’s, UPS, FEDEX, and Two other local post offices they all told me the best bet was to call Elkton to intercept my package before it got returned to sender. The supervisor Robert was very rude on the phone. He told us I could bring my ID which still has my old address on it for pick up but then told us later that was against their policy. Even though multiple post office workers in other locations said there is no actual policy they just don’t HAVE to give it out of the counter which would just be petty and lazy. He also kept interrupting questions to tell us we were interrupting him and yelling over phone after being told he wasn’t very helpful. Went to the post office Anyway where Post Master Dan took all of 3 min to find my package and give it to me over the counter WITHOUT EVEN CHECKING MY ID. There was still another package and he said if they did receive I could call them again and they would be helpful and hold it for me and I could come back to get it. At this time I wasn’t going to write a review. However, on my way to work I called again like the Post Master said to and got supervisor Robert again. He turned the call personal. He told me the post master was so stressed because of my packages he had to take the day off and leave for the day. He told me my mother made the situation worse (my mother used to work for the post office for years and knows there is no actual policy saying they can’t give me my package and knows how customer service should be provided over phone). He made me cry and when he realized I wasn’t going to argue back with him he told me “I’m not even being mean to you anymore I hope you can get a credit for what you ordered”. Absolutely unprofessional and lazy. All of that, taking a day off, the arguing, the nastiness, the blaming they did... was all for the THREE min it took them to locate my package on site. I’ve never had worst service. Hopefully these guys have a better day and decide to take some time to meet the locals and help some people out during this time of need they should feel lucky to still be working right now not freaking out on customers over a 3 year old girls lost birthday package.

The employees were very helpful for me..my only complaint is not one of the employees were wearing a mask. If a costumer is required than the Post Office employees should be wearing gloves and mask since they are handling our mail.