Enterprise Rent-A-Car

They saved me. Having just moved to a new place I had an out of state license. The lady at the Angola IN branch was able to help me out. She get me the car I needed. I was turned down by the branch I had originally called. I have a debit card not a true credit card was the issue.

We rented a car for a mini vacation. The type of car we were supposed to get had too many car/deer accidents (welcome to Michigan haha). They did not hesitate to upgrade us to a bigger vehicle instead of transferring us to a different location or something, which we appreciated. The car was super clean, it had amazing air conditioning and we LOVED how much space was in it as we’re a family of 4 so that was a must. We will definitely be returning (probably for the same type of vehicle we ended up with) for our next mini vacation.

Great customer service from Ryan, vehicle ready when ordered. Phone call confirmation prior to pick up. Well managed location.

Working w the staff at the Angola Indiana office was great. She took the time to answer all my questions and was very professional. After my experience w the Sturgis Michigan office I didn't think I would every use enterprise again. Thanks to the Angola office they restored my faith I've always had on enterprise

This rental agency should have their license to do business immediately revoked. Our family was traveling from Michigan to Chicago when we encountered a drive ability problem. We pulled over on the highway and received assistance from an Indiana State Trooper who directed us to the nearest Ford dealer in Angola, Indiana. At first we were told the repair might take up to 48hours and they suggested we call Enterprise and rent a car which I did. After agreeing to a car, the cost for 5 days I received a confirmation number. About 10 minutes later I received a call from Enterprise telling me they in fact had no cars available and should I need one to “get a ride to the Fort Wayne Airport” 40 miles away as they could help. The Ford dealer, Harold Ford of Angola intervened and considering the nature of our emergency repaired our car. We were on our way 3 hours later. Had they not assisted us and considering Enterprise dropped their commitment to rent us a car we’d still be in Angola. My advice AVOID ENTERPRISE OF ANGOLA.nnSunday October 4.nnIt’s been a week and still no response from Enterprise. See below for their non interest in improving customer experience:nnDear Mr. Taylor,nnThank you for choosing Enterprise for your car rental needs! My name is Alex. I will be happy to help you today.nnThank you for that information. Your message and information have been sent to our location’s head office. They will be reaching out to you as soon as possible. Thank you for your patience during this process!nnPlease let us know if we may be of further assistance. Have a wonderful day!nnSincerely,nnAlexnnHERE IT IS OCTOBER 14th AND ENTERPRISE STILL HAS NOT CONTACTED ME REGARDING THEIR HORRIBLE CUSTOMER SERVICE BACK IN SEPTEMBER. IF THIS DOES NOT DEFINE THEIR POOR PERFORMANCE NOTHING WILL. AVOID ENTERPRISE.nnUPDATE NUMBER 3nnNOV 3rd AND STILL NO RESPONSE FROM ENTERPRISE. I KEEP WAITING FOR THEM TO SHOW A TINY BIT OF CONERN.