Enterprise Rent-A-Car

Long story short, I will no longer rent from enterprise after using them almost exclusively in my business travel throughout the past 15 years. On my last rental, I returned the vehicle after hours, locked it and placed the keys in the overnight drop box. After doing so, I realized I left my sunglasses clipped up on the sun visor. Unable to get them out because the vehicle was locked, I called the next morning after they opened. They looked and called me back that they’d found them. Having already left town on personal business that morning before they opened, I asked if I could come in Monday to get them. Yes, no problem. I get there Monday and they bring me the glasses. Instead of being the $300 pair of Maui Jim sunglasses I left in the vehicle, they bring me a $5 pair of drugstore sunglasses. I told them they were the wrong glasses so he went back in and came out with a box full of sunglasses, none of which were mine and all equally cheap to the pair they initially brought to me. So apparently they’ll return your property to you as long as it’s something inexpensive that they don’t want. I know it’s not the entire staff, likely just one person in this instance. I also know I was at fault for locking them in the vehicle but that doesn’t give someone the right to make my property theirs and that’s why they’ll no longer have my business.

I usually the best experience when I rent there. This time I did not find out until I went to pick up the rental that they did not have the car that I reserved. They did give me free music and comped some gas but I think that they should have given me a discount on the price especially since I was renting it for 10 days.

I had a wonderful experience with Enterprise. The staff was very friendly and went the extra mile for good customer service. A car was being sanitized from a prior client and not available for us to leave for our trip, and the rep upgraded us at no charge for the wait to the next level car. Thanks enterprise for caring about the customer.

Easy pickup and easy return. Only thing that bothered me was when picking up the car I was told there was a $200.00 deposit on the car. Nothing was said while booking on line about the deposit. The deposit was returned promptly on the car return. Just think it should be told to the customer to make them aware.

Just what I requested, Easy service, Fast service. Will definitely use them again.