Enterprise Rent-A-Car

Scheduled a car for 3 days as I am between cars. Walked the 2 miles to pick up said car. The person working there told me they had no cars available. She claimed to have called me 6 times. I never received any calls and was not on my phone at all the day before. Checked and my phone works fine. This was a measure to get me to and back to work.

I would not rent from here again. I’ve rented from Enterprise many times, but this is my first time to do so in Huntington.nnI got there when they opened and when I opened the front door the lady put her hand out and told me rudely to step outside and she would be with me in a moment. I thought that perhaps there had been a sign on the door telling me to stay outside, but there wasn’t. I assume I got there early enough that they just hadn’t put it out yet, but regardless, there’s a nicer way of asking me to stay outside. I waited for about five minutes before she came outside and there were gnats and mosquitoes flying all around. I was just thankful it wasn’t raining.nnI had gotten an email asking me to choose what kind of car I wanted and telling me that Enterprise had changed the process so it would be a quick in and out. The lady told me they had a Chrysler Pacifica for me, when I had asked for an intermediate sized car. I explained that I had signed up for a car and would prefer that. She said they didn’t have a car ready for me, but a gentleman had come after me and was offered one of two cars to take, so that didn’t make sense. She said they were just pulling a Malibu in to clean, so if I didn’t mind waiting, I could have that. I had a very busy day, which is why I showed up right at their opening, and explained I didn’t have time to wait. She said the only other option was a Jeep and they would call me once they got a car. She kept trying to explain that since I had a SUV, they assumed I’d want a SUV to rent. I told her that I had requested a car, not a SUV. I agreed to take the Jeep and they could call me when the car was available. In a hurry, I got in the Jeep to leave and was bombarded by the smell of cigar smoke. I got back out of the car, opened the door to the store and told her the vehicle reeked of smoke so she would know I had not smoked in the vehicle. While driving to my office, I looked down and realized that not only had they given me a nasty smelling vehicle that I didn’t ask for, but they also gave me one with less than an eighth of a tank of gas....when I had a busy day driving from one place to the next.nnThey did find a car for me to drive the next day and told me I didn’t need to bring it back with the fuel refilled. They also charged me the higher price for the vehicle that I didn’t ask for.nnIf you need to rent a car, head to Fort Wayne instead of Huntington.

I recently rented a car from the Huntington, IN Enterprise Rent-A-Car location. The transaction went smoothly from start to finish. I would highly recommend this business.

I have rented a couple different vehicles from our local Enterprise, recently.nThe employee's I dealt with were accommodating, cordial, and professional.nKimberly went out of her to make our trip as enjoyable and less costly as possible.nI had worked with Kenny, a few months ago, after I had totaled my car. He, too, did all that he could to assist me.nWe rented a Mazda SUV for 5 weeks. They kept the vehicle clean and well cared for.nAfter the experience we've had with Kimberly and Kenny, I will always call Enterprise first.nJeffrey Fuller

I rented a Jeep Cherokee and it drives like a pillow! the lady who helped me was so friendly and helpful because this was the first time i had a rental before and it was a great experience. I will be using Enterprise in the future,