Hertz

I am very disappointed. I will say I was in and out pretty quick but I was not told there was a deposit and had the reservation that I had it back on Sunday and was not told I would be charged another day because they are closed on Sunday. So sorry another charge that I have to wait 3-5 business days to get back. A little more communication would be nice. I did not sign that I was letting them hold $200. I am not happy at all.

Kori was very helpful with my needs for an SUV rental, and went above and beyond to make sure they were met. When I had to make a change due to size preference, he was very accommodating. The reservation was super easy to make through AAA the day before. Thank you, Hertz , for an exceptional experience. I will make future reservations with you if needed, and recommend Hertz to friends.

Bottom line: incompetent staff, will not rent from Hertz again.nnI arrived on time at noon to pick up my rental, and there was a customer who was already in there being assisted. There was only one employee working the counter and the customer in front of me had to wait for his car to be cleaned by the manager. For some reason the employee at the counter was unable to assist me while the other customer waited for his car to be cleaned, so I sat and waited. After 20 minutes or so the manager comes in and tells the employee at the counter to assist me. He went through the procedure and told me that the total cost comes to $470 dollars. I said that it cannot be, since I paid online and my reservation confirmation clearly states that I have already paid the $191 in full and owe $0 at the counter. He explained that there is a $200 deposit, but I said the numbers still don't add up to $470. He gave me some convoluted explanation on how the numbers add up and said that I will get the money back and the amount I actually pay will be what it says on my reservation. I accepted his explanation and inspected my receipt before I was about to drive off, and noticed there was a young renter's fee on there that the employee did not mention at all when he explained how they came up with the $470 charge. Hertz's website states that the young renter's fee is waived until the end of the September, so I had to go back in there and demand that fee be removed. The employee said that his manager had to be the one to remove the fee, so I had to wait even longer for the manager to finish cleaning the other customer's car. The manager comes back and has to call headquarters to ask how to remove the fee since the receipt had already been printed. While he does that he chastises the employee and told him to only waive the young renter's fee if requested by the customer. Look, I get that all car rental companies are scummy penny-pinchers, but it's unprofessional to admit that in front of a customer. After this whole fiasco ends, I finally drive off with my rental 40 minutes after I walked in.nnI thought this was going to be the end of my review, but turns out returning a car is harder than picking it up. I returned my rental at the agreed upon time on Sunday, parked it right in front of their office and dropped the key in the drop box since they were closed. On Tuesday morning I get a robot call from the Hertz headquarters saying my rental car is overdue. I call them back and tell them I returned the car on time, they tell me that I will get a receipt via email in the next 24 hours. On Wednesday morning I get the same robot call again. At this point I'm worried that the car got stolen after I dropped it off because there is no way the staff can't find it when it's the first thing you see when you walk out of their office. Call them back again, tell them again that I returned the car on time, they tell me I will get a receipt in 24-48 hours and I should just wait. Thursday morning, guess who calls? You know it. Tell them AGAIN that I returned the car on time. I finally get my receipt on Thursday evening (four days after returning it), after spending the past day stressed out about the possibility of something happening to the car after I dropped it off.nnSince I'm here already I might as well mention that the front passenger tire of the car I rented had a leak or something, I had the car for nine days and had to add air to that tire every other day or so.nnThe whole experience was stressful and time-consuming thanks to the incompetent staff, and I personally would not rent from Hertz again.nnEdit: I filled out a survey from Hertz and included this review. I received this VERY heartfelt and personalized message from the branch manager. HAHA just kidding, he was so incompetent that he addressed it to [customer name]. Really? You can’t even get my name right before you send me a copy and pasted email? I would give them zero stars at this point if I could.

Discovered tail light was out on a long road trip. Not safe and could have been pulled over. Paid for Sirus but it didnt work. Got a refund.

Terrible customer service and business practices. I made a reservation online and received all of the confirmation through Hertz. I was called by the manager as I was pulling into the parking lot to pick up the vehicle per my appointment, she then informed me that they don’t have the vehicle I reserved. She was completely unapologetic and rude, she would not allow me to escalate the issue, she offered no suggestions or resolutions, she did not attempt to help me with my needs or try to find me the vehicle I needed with another branch in Indianapolis. Her attitude was terrible and she informed me it was my fault that they didn’t have the vehicle because I ordered it last night. Maybe her contemptuous attitude was due to it not being her store as she informed me her “regular store” was in Kokomo. A very disappointing and offensive experience all around. Terrible business practices and lack of customer service. I will inform everyone I know of the poor management of this Branch