Budget Car Rental

I use to rent from Enterprise but lately they have gone down hill in customer service and more. I decided to try Avis/Budget and am really pleased with the experience. Avis does not charge a deposit fee on top of the amount for the rental; which definitely helps with the wallet. Where I rent (Salem, OR), they're really friendly, great customer service, and the cars are clean. Avis also gives a military discount, which this veteran greatly appreciates. I think from now on I will be renting from Avis.

We reserved a truck with Budget months ago for a big move. We show up on the day of our move and they didn't have our truck. They said that they canceled it and were meaning to let us know. We had to scramble all over to find another company that could provide another truck for our move. This was beyond unprofessional. Communication is a key in business that Budget lacks.

The one in Salem oregon is very good. Helpful and works with you to get the best deal and save you money. They have vans now that have not been added to the website yet. I would recommend this place over any other rental service in the area. I would send all my family and friends there.

I returned my truck, and turned in my keys with my paper. They called me saying I never turned them in. They said I turned in my paper but not my key. I told them that I wrapped my key in the paper so there’s no way they couldn’t have gotten only half of what I gave. They charged me $300 for this. When I tried talking to Sashi Kumar, he hung up on me. The lady working there didn’t want to give me his name and was very short with me. Will never be renting from you guys again.

I rented here at the Salem Oregon airport Budget rental several times and every single time it's been spot-on and wonderful very friendly people have always taken great care of me and great deals and prices