Avis Car Rental

The rental lot is under renovations and instructions given to reach the temporary lot were extremely unclear. I called back for help (outside in frigid temperatures and wind that evening) and the female representative was unable to clearly direct me and also unable to come outside to assist me. Once I finally located the vehicle the low air pressure warning was on. I called once again and the female rep was able to offer me a swap out but I would have needed to wait for her to finish with her customer. I had already waited a lengthy time for her attention due to a customer ahead of me at check in and then the parking lot debacle. The low tire press light remained on for the duration of my rental and at times the steering of vehicle felt disrupted. I also said she could send a swap out for me the following day but I did not have time to wait any longer. Instead I can assisting with that she suggested calling the number on the key tag the next day. No thank you. Extremely poor customer service.

Your car was great, the customer service was wonderful, but all your little charges you add at the end has turned me off to renting a car

I was charged an extreme amount for gas and I was told it needed more gas than it actually needed. In the end I ended paying almost as much for gas as I paid for the rental. Never again

Do not recommend at all, since when does COVID-19 justify poor behavior?nThe agent in the next booth for Enterprise couldn’t care less either

Car was nice, staff courteous and efficient - no problems there.nI did not appreciate the $12.99 fuel surcharge seeing as I had just filled the tank at the station 1.6 miles away and drove directly to the airport from there. No way I burned 1.3 gallons in that distance. Filled until the pump shut off automatically, then added enough to round up to nearest dollar. Evidently that wasn't enough, so I'm wondering just how much gas am I supposed to put in it? Keep going until it runs out the filler tube?nAlso, there couldn't have been more than 5-6 minutes between the time we dropped the car off to when the receipt was printed (small regional airport). How do you check the fuel level, to within tenths of a gallon mind you, that quickly after the car is returned?nI'm not crying about the amount, it's not much. It's the principle involved and this just doesn't add up IMHO.nNext time I rent a car from anyone, I will:n1. Fill the tank until gas runs out of the filler tube.n2. Show the receipt to the employee at the counter whether they ask for it or not.n3. Double check the receipt before I leave the counter (should have done that this time - shame on me for that one).