Hertz

very bad experience!!! I reserved my reservation and paid on line for a four day trip to see my kids. Since my ex moved out of state I don't get to see them as much as I'd like. I was to pick up my rental at noon on Friday. at 830am on Friday morning I got a call from Hertz Terre haute indiana. I was sleeping so I didn't answer it. the message they left me was they don't have a car for me(keep in mind I already paid for it). After 7 attempts to call them to find out what's going on and no one answering the phone I left a message. an hour later a not very nice woman called me back. she said they may have a car by the end of the day or in the morning. so I'm like ok. I'll leave later that day or the next morning. Well the not so nice woman never called me back that day or the next morning. I even went as far as to go to the Hertz place in Terre haute. which is inside another business (Big O Tires). there was no one at the Hertz counter or the small office they had there even though there business sign said they are open during these hours. now since I already paid for a car that they didn't deliver I was unable to get another rental from enterprise cause I didn't have the funds available cause Hertz still had my money and since it's the weekend no one in billing was there to reimburse my payment. I have to call back during normal business hours.( I will say though the dude from India that spoke English very well that gave me the number to billing was nice, polite, and helpful) all in all very bad experience. my kids were very disappointed that I was not able to make it. since the divorce I've tried very hard to follow through with what I say I'm going to do when I comes to them. this was the first time I didn't follow through. even though it wasn't my fault I'm very upset with Hertz for this whole experience. especially the not so nice woman at the terre haute branch. considering they still got my money for a car that was not delivered. so in short I'm a dissatisfied customer.

I could go on for a long time but I’ll keep this simple. They do not provide a good service. I’ve called them every day of my vacation and they do not answer the phone or return calls but they sure will charge your card ridiculous amounts. GO TO ENTERPRISE!!!

Order a car but when we went to pick it up they didn't have any vehicles available. They stated they called to let us know but we didn't have any voice message or missed calls. ud83dude21

One star is too generous for Hertz. I reserved a van and went to pick it up only to have them tell me they dont have one that big. And the lady was rude on top of it all. I cant get ahold of them to get my money back. Then had to go somewhere else to try and get a vehicle. Hertz sucks.

I mean... hard to have a WORSE experience with a rental company. Didnt get a car and they have held funds for over 2 weeks now. Just awful. Messing with people's lives here.