National Car Rental

I always get a truck but today they said they didn't have any. But yet I look around and they have several. ud83eudd14

People working at the RSW airport inside counter were friendly but did not know how to do their job. I had to make the reservation using my information, but a friend was the one with me who was going to drive and pay for the car. I was just tagging along. They would not let him pay for the car and told me charges could be transferred at drop off. (Not true). The reservation was priced at $87.78. But they tried to charge me $110 dollars. And claimed to not be able to change this. But a slightly older desk attendant was able to fix that. The car smelled like smoke and cover up scent. I rent cars all the time for work and have never had this many issues. Hopefully they learn how to do their jobs better with time.

As an Elite member I had a wreck that totaled the National Car. Not my fault but, standing in the middle of the street bleeding from an accident I realize there is no number to call to report you have destroyed your car! I called Customer Service three times, tried to press 0 to get a live person and their system just says Goodbye! Get a customer service rep who tells me they cannot transfer me to that line. They can give me a number and I can write it down. I told them they could just find the car on their on since no one can take a call.

Typical rental from National until I turned the vehicle in. They gave me the quick check in and the final price was over double what it should have been. I brought the reservation up and within a couple of minutes the representative had it back to the original price. All the while the two representatives that I dealt with were pleasant, helpful, and kidding around with me. They never let me feel as if I was bothering them, in fact just the opposite (extremely apologetic). This is why I almost always use National for my rentals!

Don’t trust their employees make sure to contact their ceo so you can get the right answer for your questions. Almost miss my international national flight because of them. I was planning to drive to Washington DC airport. When I first booked my rental car I asked them if I can book the car with debit card they told you will be fine. I double checked with their customer service on Twitter and they also told me you’re fine to use a debit card just show us that you are flying out of DC. But when I came to pick up the car they told me we don’t accept debit card and I tried to contact their supervisor and we talked for couple of minutes then he hanged up on me!!! I end up to pay 500$ for a flight to dc. Thanks national!!