Enterprise Rent-A-Car

Received a car so clean it could’ve been new. The retailer was James Pippin and he did an amazing job. Not a a surface was untouched by perfectness. Highly recommend getting the cars from here

They are the rudest people every at this location. I will never rent from them again!

What a wonderful, friendly and helpful staff. Some of the best service I’ve ever received anywhere. And the variety of cars and options they offered were beyond comparisons. Enterprise is so fortunate to have such dedicated help before, during and after the pandemic. I especially gives the thumbs up to one young man, Trey! Any company would be fortunate to have him but Enterprise does. Wow! What a team but such young dedicated employees!

I have always been an Enterprise user, but my experience at the Indy Airport location has me rethinking that. 20 minutes before my reservation I received a call from the manager saying they had to cancel my reservation because there were no cars available. I walked to the lot and saw several luxury upgrades available, and offered to pay full price for one. No luck. Then a customer comes up behind me and they walk him to a car right away. There was no attempt to help me rebook through a different company, or to get a car from a different enterprise location. I was left on my own to talk to other rental companies to find a car. For a brand that stands for customer service, I received none at all. Sixt Rent A Car was very helpful on the other hand, and got me on the road after only 5 minutes at their counter.

Great experience.