Avis Car Rental

I called upon coming here and asked if a debit card was accepted for deposit and was told yes (also googled to verify) I came all the way to this location for the same man on the phone to tell me they aren’t accepted . Went to enterprise next door and got treated properly which I greatly appreciated

I took the car on Sunday noon so I can drive very early Monday morning for work travel.nImmediately after I reached home, the car DIDN'T START (and I could not use it for the planned work travel the next day). I called Avis and reported this. After 2 hours I called again. They said they haven't started to look at this. After another 2 hours of few calls they told me they will send someone at around 1am at night to take me from NJ to LaGuardia airport (around 90min drive each way) to take a replacement car.nI told them they can take the car , and I don't need it anymore, and I will manage with my private car. They took the car.nIt has been 3 weeks now and they haven't refunded me. I keep calling the Avis shop - they keep referring me back to Avis call center (who are not answering)...

This location was great. Ms. Cindy was very knowledgeable and polite. Her customer service was exceptional. If you do business here please ask for Cindy you will not regret it. Glad I met her. From now on every trip that requires a rental I will be dealing with her.

Outstanding customer service. Avis closed at 2:00pm. I called at 1:34pm, and asked if they would wait for me as I was 20 minutes away and would get there at 2pm. Irum said she would wait for me. I told her I would make an online reservation and drive to Englewood. I ran into some traffic...I called again at 1:54 and spoke to Irum again and let her know I would be a little late possibly 2:05pm. She told me she would wait for me. Irum waited for me and helped me. I've used Avis before and it has always been a wonderful experience. Irum's kindness truly made me never want to use another car rental company ever again.

100% excellent