Payless Car Rental

The food and service were fantastic. Chef Michael brought us various specials. Our favorite was the Parmesan pork. Sitting outside on the street was actually very nice if you don't mind the noise from the city. It was good to see people going by having a good time on the pub crawl bikes.

Extremely bad experience here. We booked a car and flew in from Tampa, Florida just to find out that they had no cars and we were going to have to wait because they overbooked. We asked how long and they said they did not know. What kind of customer service is this. Can I expect all of the same type of service from all over the state of Pennsylvania. I sure hope not. Don't ever rent from these shady people. Thank God we ended up getting a car from Hertz after having to walk over a mile to get there.nnEDIT: As of 12/02/2020. I just got a comment from the Philadelphia office. Yes, of course I rented from your office. Google automatically links me to where I have been. I am not an idiot. I wish I could take your one star and give you negative stars.

Worst car rental place!! We only booked with this company because we were given a discount deal when booking our airline tickets. Shuttle takes forever to get you to and from airport. It is located in a sketchy area. Add extra time for pickup and drop off. Cars aren't cleaned before renting them. Staff doesn't wear masks around customers, always pulled if their faces. Checkout was cumbersome and time consuming. EASY PASS IS NOT PROVIDED! We had to avoid toll roads on our drive to New Jersey. The only good thing about this rental company is Steve, the driver of the shuttle. He was very kind. Avoid renting from this place!

From the initial 30 minute wait for shuttle service, to the compound distant location, followed by terrible counter processing with all of the staff either not wearing protective masks or wearing them under their mouths, to the return rush you in then sent the vehicle back out in less than 5 minutes. I accidentally left a headrest pillow and prescription glasses and contacted site for assistance and was told they weren't found. This has been the worst rental car experience I have ever had. If I could give out rating less than zero I would. Spend the extra 20 or so dollars and go with a respectable company.

DO NOT go on the weekends. The weekend staff is not attentive and it just makes the process stressful. Monday-Friday is when the management team is there. Go during the weekday and you should have a pleasant experience.