Uber- Hertz Car Rental

I’m big on reviews and I was actually hesitant even coming in after seeing all the experiences written previously. Ariel was the rep helping me Tuesday morning 9am for my appointment and I came even earlier than that no knowing what to expect. I know everybody is different but as long as communication is clear nobody should have any issues. Call and ask questions and be prompt. Easy transaction. I was in and out within 15 minutes literally. First time using hertz / Uber rental service. So good so far.

I rented a car through the Uber program. I extended it as directed online and the next week started receiving calls about me not returning the car and I was gonna be in trouble if I didn't return it today. I called the Uber rep and she tells me she is dealing with customers and places me on hold. I was on hold twice and phone gangs up. When I call back no one picks up. Called back the 5th time and she picks up and says she is still dealing with customers and puts me on hold. I am again on hold going for 10 mins. This is horrible place to do business with. The manager is very unprofessional. I won't rent through them again.

If I could give this place negative 0 stars I would. This place is highly unprofessional. The lady that runs the Uber department is deplorable. She’s rude, dismissive and when I tried to ask her a question. She shuts the door in my face. How this lady I believe her name is Shayla or Sheena still have a job is astounding! She is rude and dismissive to all of the customers as I have seen her also shut a door in another gentleman face. I’m trying too renew my contract and she tells me I’m not serving you. How is this even allowed? I will be on the phone with corporate everyday until something is done. This is unacceptable!

I come to write a good review and i see nothing but bad comments. I absolutely love this location and workers. I have been here several months straight. The manager Crystal is very nice. I don't understand how the world knows that covid 19 is affecting everyone yet they get mad when they're asked to wait outside. Everywhere you go now there's a wait outside. Manager if you see this don't let sad people ruin your days. keep doing what you do.

Reading these comments will scared the HELL out of you but such is not the case. I've had 3 visits so far and each visit was a pleasant experience. Liz went above and beyond the call of duty. GREAT SERVICE!! Sheena also was EXCELLENT. I left very satisfied dealing with these LADIES!! Considering they are answering phones and dealing with customers all day.