National Car Rental

I am a an Executive Elite Member and by March 15, 2020 I had 72 rental days. I finally got back to being able to travel, and went to pick a car at Philadelphia International, where I always do. There was virtually NO inventory, and as an Executive Elite Member, nothing that I would normally choose. In this case I needed a Suburban which for me is never a problem, there were a few in the lot but not in the Executive row. I asked if I could take one of them, and was told emphatically NO. I mentioned my rental status and the person said sorry, it no longer matters that you are a good customer. If you want that car, you will have to pay an upgrade fee, and even if you did I have a reservation for it, so you can't have it. I escalated to a Manager, and she was ruder then the first person. Finally I was able to find another Manager walking the lot and he worked something out for me, but it cost over $250 more for the week than my corporate rate would be. This was a very poor welcome back to National rental experience for me. Philadelphia is always a difficult place to rent from, and they got worse, but unfortunately this is my home base. Cleveland on the other hand, where I drive to a lot has an incredible, active manager, who is very pleasant to work with and always striving to make my experience the best it can be. Cleveland gets an A+, Boston and A and Philadelphia, a D- for customer care and support.

Friendly staff, car was clean and ready to go.

In Philadelphia, short bus ride to rental car. National and Enterprise are together. Kiosks don't work so I had to wait in a long line of people despite priority membership. The selection of cars was not great but I think that was more a matter of me being last in line and all the good cars got selected. Bus drivers are helpful with luggage.

I rent from National Car Rental at 30th Street Train Station and their customer service is top tier. The rental agents provide excellent caring service. They understand the needs of their customers and that's important. They are personable, professional and most important friendly. I will not go anywhere else for my car rental needs. National Car Rental at 30th St train station in Philly rock!! They set the standard for exceptional customer service.

I LOVE the Emerald Club! I don't have to wait in line. When I get to the airport, I jump right into whatever car I choose and roll out. They have a great selection of cars for the Emerald Club too! Last time I was in a Malibu and just rented a car today. I jumped into a Jeep Compass with 8500 miles. Yeah, still new. I would definitely recommend the Emerald Club with National.