Rent-A-Wreck

This rental experience was an absolute wreck. I would NOT recommend renting from this company. The service was absolutely horrible. The experience went from bad to even worse after the rental was done. The car was reserved ahead of time and we were not sent any paperwork to fill out till after our flight was in the air. We then had to wait at the airport for over 90min because they refused to send the shuttle. They sent their office employee home due to bad weather, when we were going to have to drive in that same weather and were also significantly delayed in our travel plans. The reservation then had to be changed into my name, so 2hrs after arriving at the airport the shuttle was finally sent. The rental car itself was fine, but the service was just horrendous. We then called regarding paying the tolls and were told that the invoice wouldn’t come for 30-45days. I was then charged $50 for a citation regarding the tolls when I never received a toll invoice. (There is no way to pay for PA tolls online without an invoice #. I then had to call the PA tolls customer service and the representative confirmed that without an invoice # the tolls could not be paid online.) When I called regarding the $50 charge the employee I spoke to was very rude and told me that I deserved the $50 charge because she had to do all the work. I asked for an invoice # and the employee told me it was going to be mailed. The “work” it took to mail the invoice could have been totally avoided by emailing the invoice in the first place. I think it is wrong to charge customers $50 when the invoice was not even sent to me so I could pay it. Overall this was a very poor rental experience. I would not wish this treatment upon anyone. I will not rent from this company again.

This is a good place to rent a car. It’s a local owner operated business, which I appreciate. I travel almost monthly for work. I’ve had some sketchy experiences with the big boys. These folks exceeded my expectations. I personally needed a car for a few days because my own was out for repair. They were flexible, accommodating, and friendly. I also appreciate that you can use a debit card. I try to avoid debt whenever possible. Kudos to Heather for making things easy and down to earth. She’s a gem. The car was safe and reliable. My repair finished early. They didn’t give me any guff when I returned the rental early.

Worst experience. Unexpected charges weeks later. This place is a local business with the WORST customer service. Called and asked to speak to someone other then the ONE person that answers phones and handles renting cars and was told the only other person was the owner and the owner was TOO BUSY to handle complaint. No personalized customer service for being an independent business.nnBEWARE!! DO NOT RENT FROM HERE!!!!nnSide note - Looking back at other google reviews i noticed that the owner (or only employee) of this business only responds to positive reviews. Most reputable businesses respond to both. Just goes to show how badly this business is run.

Great rates, great car, & great customer service.

Awful customer service, rude, not helpful, and extremely dirty. It’s a literal wreck here at this place. Will never return here for business. If I could give this place a lower rating I would.