Enterprise Rent-A-Car

Enterprise is a great company only thing is boring pandemic he can't go inside and they don't have a whole lot to choose from in the Prospect Park location. The vehicle I had this time was the same day go ahead a few months ago and I couldn't believe how bed people treat cars when they rent them it was a 2020 Volkswagen Atlas And when I drove it the first time it had 400 miles on it and the second time was 2300 and the difference was unbelievable the steering had a problem the car went into this crazy kind of reaction when you went past 60 miles an hour where it's kind of walk down for 3 seconds was very scary that vehicle but I guess people just think it's not their car and they destroyed them and if so unfair. The people here are always sweet always nice very accommodating it's just they don't have a lot of room so they don't have a lot of cars

I gave two stars because we did actually rent a vehicle and prior experiences have been good. This rental, however, was an entire different experience. About a month prior to our rental date, we ordered a pickup truck. The day before we picked up the rental, I called to confirm everything was still a go. I was told all is fine. The next day, the morning of the rental, we received a call stating that they could not get the truck we ordered and we can only rent a minivan. We show up, take the minivan, and notice that it was not cleaned, had a crack in the windshield, and had many scratches and even a bumper that was not fully connected to the frame. The man that provided us the rental was very nice and apologetic. How can you schedule a rental a month ahead of time and receive a broken up vehicle that is not what was ordered?

Great experience...The car was ready on time, check in was fast and effortless, the car was clean and filled with gas. The representatives were polite and efficient and took the time to make sure I knew where the lights and hazard lights were, and how to turn them on. The price was fair, and my deposit was returned to me very quickly. No complaints at all.

They gave me a dented van with no gas. It was raining so I did not walk around the van.They over charged me and did not send me the receipt after calling them back.Worst experience I ever had with Enterprise. and I been renting from this company for years and this is who my insurance prefer.nUnsatisfactory customer service

I Cant Express Enough Great Sentiments About the Team @ Prospect Park Enterprise ! Their Team Has Always Gone Above & Beyond ,On Countless Occasions for Myself & My Family ! Everyone Is Always Courteous and Energetic...nI have recommended them to numerous people..whom have also been Pleased. You Will Not Go Wrong. Renting With This Enterprise Team !