Budget Car Rental

I was provided 2 different addresses for the hotel - the Race St. address is misleading if you haven’t been to the hotel - no signage on Race St, and no visible entrance there until you go into the alley which also had some very stinky dumpsters nearby - not Budget’s fault but if you’re lost, follow your nose. No one was there when I arrived (which was kind of my fault because I spent so long trying to find the entrance that I was a few minutes late). I had reserved an economy car but they only had SUVs. After some negotiating they were able to work something out with me, but the car I ended up with smelled like smoke despite the “no smoking” signs - this is the second time that’s happened with a car from Budget. The attendant, Kelly, was helpful though, and I appreciate that she really tried to work something out with me when I wasn’t satisfied with the rental options.

Nice and easy process.employees 100,% friendly.. absolutely love their service..

If I could give 0 stars I would. Booked a reservation with them Monday, July 27th 2020 and they choose to pick the same day to remove their policy in which they accept Debit cards. Didn't call me to cancel my reservation nor email me either. I called them yesterday, July 30th 2020 to inquire about my reservation and all of a sudden they decide to inform me smfh

So friendly and down to earth. Both agents working were terrific. Best car rental experience ever.

Despite having made a reservation last night, arrived to find NO CARS AVAILABLE AT THIS LOCATIONnA phone call would have been FABULOUS so that I didn’t waste my time or money on a car service to this locationnnud83eudd22