Avis Car Rental

Liz is amazing the whole staff is never a problem they treat you like family I especially love Liz she is so helpful

Mr. Jones is very nice and kind. Vehicle was well maintained satisfyingly sterilized.

We rented a car from the airport the week of feb 8th and made it to our hotel only to realize we didn’t have a turn signal. And almost getting ran over! So we took the car back to the nearest location which was on arch street. To our surprise we had been charged stuff at the other location that we should not have been. Or should I say “sold”. Alicia went above and beyond to help us resolve our problems and get us in a dependable SUV and help us correct some of the charges. Can’t remember the young man that was in training but he was super sweet and so thoughtful as well and then the other lady in the office, realizing we were visiting started writing down places we needed to see and places to eat at. So we got more than we paid for by going to this location. We are from the south and these 2 precious ladies and a sweet young man showed us some southern hospitality and made us feel like they appreciated us coming in. If we are back in the area, which we will be in the next couple of months, we will take a taxi to this location just to make sure and do business with this branch and only this branch. Thank you ladies for your help. You were God sent for sure. We appreciated y’all so very much.

The Worst Experience that I've had in my life. Car not being on time. Miscommunication amongst staff and customer. Long wait times and untimely unprofessional renting tactics. I will never visit this location ever again. This exerience has completely put a bad taste in my mouth about this company and this unethical location.

We had excellent service at this rental location (Arch Street)! Would happily rent from here again.